Senior Pension Consultant

TELUS Health; Halifax; Hybrid; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Flexibility to work in-office or from

Job summary

TELUS Health is seeking a results-driven professional to manage client relationships and pension administration for Canadian clients. You will coordinate services, oversee governance and reporting, and lead initiatives across multiple client teams while mentoring staff.

Ideal candidates bring 10+ years in DB Pension Administration, strong knowledge of provincial pension and tax rules, and excellent communication skills.

Qualifications

• Demonstrated expertise in DB Pension Administration with 10+ years of experience or equivalent certifications.
• Post-secondary education in Actuarial Science, Mathematics, Business Administration, or related field, or CEBS/PPAC equivalent.
• Strong knowledge of provincial pension and tax legislation relevant to your region.
• Excellent organizational and project management skills with ability to handle multiple priorities.
• Strong written and verbal communication; customer-focused and relationship-driven.
• Proficiency with MS Word, Excel, and PowerPoint; experience with pension software.

Responsibilities

• Build and maintain excellent client relations and ensure top-quality services.
• Coordinate DB Admin services including web tools and call centre services.
• Provide information on administrative issues and legislative requirements to clients.
• Manage service agreements with regular reviews and fee adjustments/renewals.
• Lead governance initiatives, service reviews, and reporting.
• Plan and manage deliverables across multiple client teams and resources.
• Mentor and coach team members; support recruitment and training.

Skills

Pension administration experience

Project management

Interpersonal & communication skills

Organizational skills

Customer-focused mindset

Analytical thinking

Bilingualism (English/French)

Education

Actuarial Science / Mathematics or related field

CEBS / PPAC or equivalent certifications

Tools

MS Word

MS Excel

MS PowerPoint

Pension administration software

Job description

What you’ll do

Client Relationship management

• Build and maintain excellent relations with client contacts
• Ensure the team provides top-quality services to clients
• Provide relevant information to clients on administrative issues and legislative requirements
• Coordinate DB Admin related services including web tools and call centre services
• Understand the client's perspective and priorities, and collaborate to resolve administrative issues
• Participate in governance initiatives including service review meetings and reporting
• Facilitate communication between clients and our team
• Identify and develop new business opportunities with existing clients
• Manage Service Agreements by ensuring regular reviews and timely preparation of fee adjustments and renewals

Subject Matter Expertise

• Review work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
• Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
• Lead internal initiatives that enhance our service delivery

Project management

• Plan and manage deliverables across multiple client teams
• Ensure appropriate resources are assigned to client responsibilities
• Lead special projects as required
• Collaborate with resources in other departments

Talent management and Coaching

• Function as a team leader, overseeing work of other team members
• Conduct annual performance reviews and provide constructive feedback on a regular basis
• Act as a mentor, supporting the growth and development of other team members
• Collaborate on employee engagement initiatives
• Assist with recruiting efforts
• Conduct training sessions

What We're Looking For

Essential Qualifications

• Demonstrated expertise in DB Pension Administration – We value candidates with 10+ years of relevant experience, OR equivalent demonstrated expertise gained through professional certifications, specialized training, or progressive career development in pension administration
• Post-secondary education in Actuarial Science, Mathematics, Business Administration, or other relevant field, OR relevant professional certifications (such as CEBS, PPAC, or equivalent)
• Strong knowledge of provincial pension and tax legislation relevant to your region
• Excellent organizational and project management skills with the ability to manage multiple competing priorities
• Strong interpersonal and communication skills – both written and verbal
• Customer-focused mindset with professional acumen and ability to build relationships
• Proficiency with MS Word, Excel, and PowerPoint
• Experience with pension administration software
• Strategic thinking and problem-solving abilities
• Detail-oriented approach to work, with strong quality assurance practices

Valued Assets

• CEBS or PPAC designation (we support professional development for candidates pursuing these credentials)
• Bilingualism (English and French) – particularly valuable for serving Quebec-based clients; we support language training for interested employees
• Experience with process improvement or change management initiatives
• Background in mentoring or developing team members

Salary Range: $70,000 - $120,000 CAD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

TELUS offers rewarding benefits, which may vary per job function, such as:

• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

As part of this role, you may be required to work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery. If so, a Personnel Security Screening conducted through the Government of Canada will be required as a condition of employment.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.