Senior Pega SME (Production Support)

NTT DATA, Inc.; Toronto; On-site; CAD 89,000 - 128,000; Full time

Job summary

NTT DATA in Toronto, Ontario is seeking a Senior Pega SME (Production Support) to join our team. You will configure, monitor, and maintain Pega nodes, clusters, and lifecycles across DEV, QA, UAT, and PROD.

The role requires PCSSA certification, strong experience with RDBMS and Linux/Windows, and deploying via Pega Deployment Manager or Jenkins. You will perform RCA, optimize JVM, and monitor with PDC, Splunk, and Grafana.

Qualifications

• 10+ years of Pega experience
• 5+ years of production support experience
• 5+ years of Pega admin experience

Responsibilities

• Configure and maintain Pega nodes, clusters, and lifecycles (DEV, QA, UAT, PROD).
• Package rules (RAP/Product Rules) and manage deployments with Pega Deployment Manager or Jenkins.
• Monitor system health with Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, threads, and queues.
• Perform RCA for app issues, indexing problems, and database bottlenecks.

Skills

Pega experience

Production support

Pega admin

Tools

Pega Deployment Manager

Jenkins

Pega Diagnostic Cloud

Splunk

Grafana

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Senior Pega SME (Production Support) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Experience in Pega PRPC Production Support.Pega Certified Senior System Architect is the MUST. (PCSSA)

Proficiency in RDBMS (Oracle, PostgreSQL, DB2, MSSQL) and Linux/Windows administrationConfigure, and maintain Pega nodes, clusters, and application lifecycles (DEV, QA, UAT, PROD).Package application rules (RAP/Product Rules) and manage deployments using pipelines like Pega Deployment Manager or Jenkins.Monitor system health using tools like Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, thread pools, and queue processors.Perform root cause analysis (RCA) for App issues and indexing problems, and database bottlenecks.

Min/Required Skills

• 10+ years of Pega experience
• 5+ years of prodction support
• 5+ years of pega admin experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $88,616 - $128,260. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Job Segment

Developer, Linux, Oracle, Database, Quality Assurance, Technology

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .