Senior Pega SME (Production Support)

NTT DATA North America; Toronto; Remote; CAD 89,000 - 128,000; Full time

Job summary

NTT DATA North America seeks a Senior Pega SME (Production Support) to join our team in Toronto, Ontario, Canada. The role requires strong Pega PRPC production support experience and PCSSA certification.

Responsibilities include configuring and maintaining Pega nodes, managing deployments, monitoring health with PDC/Splunk/Grafana, and performing RCA for issues and bottlenecks in databases and JVM. Remote flexibility is offered where possible.

Qualifications

• 10+ years of Pega experience.
• 5+ years of prodction support.
• 5+ years of pega admin experience.
• Pega Certified Senior System Architect (PCSSA) must.

Responsibilities

• Configure and maintain Pega nodes, clusters, and application lifecycles (DEV, QA, UAT, PROD).
• Package rules (RAP/Product Rules) and manage deployments using Pega Deployment Manager or Jenkins.
• Monitor system health with PDC, Splunk, and Grafana; tune JVM heap, thread pools, and queues.
• Perform root cause analysis for application issues and database bottlenecks.

Skills

Pega PRPC

Production Support

Pega Admin

Tools

Pega Deployment Manager

Jenkins

Pega Diagnostic Cloud

Splunk

Grafana

Job description

Req ID: 389481
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Senior Pega SME (Production Support) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

PEGA Production Support Sr. Engineer

Experience in Pega PRPC Production Support. Pega Certified Senior System Architect is the MUST. (PCSSA)

Proficiency in RDBMS (Oracle, PostgreSQL, DB2, MSSQL) and Linux/Windows administration Configure, and maintain Pega nodes, clusters, and application lifecycles (DEV, QA, UAT, PROD). Package application rules (RAP/Product Rules) and manage deployments using pipelines like Pega Deployment Manager or Jenkins. Monitor system health using tools like Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, thread pools, and queue processors. Perform root cause analysis (RCA) for App issues and indexing problems, and database bottlenecks.

Min/Required Skills

• 10+ years of Pega experience
• 5+ years of prodction support
• 5+ years of pega admin experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $88,616 - $128,260. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.