Senior Oracle Utilities CC&B Functional Consultant

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Edmonton; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking a Senior Oracle Utilities CC&B Functional Consultant to guide large-scale utility transformation programs from Edmonton, Calgary, or Toronto. The role is hybrid, requiring about three days onsite weekly.

You will lead end-to-end CC&B implementations, work with business and IT stakeholders, and drive requirements, design, testing, and go-live activities to ensure business objectives are met.

Qualifications

• 15–20 years of IT and utility industry experience.
• Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.
• Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.
• Strong experience leading workshops and stakeholder engagements.
• Experience with BRDs, functional specifications, process diagrams, and use cases.

Responsibilities

• Engage with senior leaders and process owners to understand objectives.
• Facilitate discovery workshops, requirements gathering, and process assessments.
• Lead process transformation initiatives and recommend best practices.
• Serve as liaison between business stakeholders and delivery teams.
• Present recommendations and updates to leadership and steering committees.
• Drive design reviews, governance meetings, and milestone sign-offs.
• Ensure solutions align with Oracle CC&B best practices.

Skills

Oracle CC&B

Stakeholder management

Business process redesign

Requirements gathering

Solution design

Testing & validation

Go-live support

Job description

Senior Oracle Utilities CC&B Functional Consultant

Location: Edmonton, Calgary, or Toronto (Hybrid - 3 days/week onsite)

Role Summary:

• Highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs.
• 15+ years of IT and utility industry experience.
• Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations.
• Serve as a trusted advisor to business and IT stakeholders.
• Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.
• Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities:

Business Consulting & Stakeholder Management

• Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.
• Facilitate discovery workshops, requirements gathering sessions, and business process assessments.
• Lead business process transformation initiatives and recommend industry best practices.
• Serve as the primary liaison between business stakeholders and project delivery teams.
• Present solution recommendations, project updates, and key decisions to leadership and steering committees.

Requirement Gathering & Solution Design

• Lead end-to-end requirements elicitation, analysis, and documentation activities.
• Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.
• Define future-state business processes, solution workflows, and functional requirements.
• Develop:
  • Functional design documents
  • Process maps
  • User stories
  • Use cases
• Ensure solutions align with Oracle Utilities best practices and business objectives.

Program Delivery & Implementation

• Drive functional workstreams across all project phases, from initiation through go-live.
• Collaborate with:
  • Solution architects
  • Technical teams
  • Integration teams
  • Testing teams
  • PMO stakeholders
• Support data migration strategy, business validation, and conversion activities.
• Participate in:
  • Design reviews
  • Governance meetings
  • Milestone sign-offs
• Ensure delivered solutions meet business requirements and operational expectations.

Testing, Deployment & Hypercare

• Define:
  • Testing strategy
  • Business test scenarios
  • Test cases
  • Acceptance criteria
• Support:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
• Assist with:
  • Cutover planning
  • Deployment readiness
  • Production go-live activities
• Provide post-production support during hypercare and stabilization periods.
• Resolve functional issues and support continuous improvement initiatives.

Required Qualifications

• 15-20 years of overall IT and Utility Industry experience.
• Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.
• Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.
• Strong experience leading business requirements workshops and stakeholder engagement sessions.
• Extensive experience in:
  • Business process redesign
  • Fit-gap analysis
  • Solution definition
• Experience preparing:
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • Process Flow Diagrams
  • Solution Design Documentation
• Experience supporting:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Cutover
  • Go-Live
  • Hypercare