Senior Optical WDM Systems Engineer - Customer Support

Nokia; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

EmployeeStockPurchase Plan

Tuition Assistance Plan

Adoption assistance

Paid time off for holidays andVacation

Life insurance, AD&D – Company paid 2x

Employee Assistance Program

Job summary

Nokia is seeking an experienced 1830 Customer Support Engineer in Canada to diagnose, troubleshoot, and resolve complex optical transmission issues. You will become a leading expert on WDM systems, coherent transponders, and related software and hardware, supporting hyper-scaler and service-provider customers.

In this role you will collaborate with field support and R&D, develop automated diagnostic tools, and train the customer teams while contributing to knowledge bases and ongoing product

Qualifications

• 5+ years in optical communications development, testing, or support.
• Hands-on experience with WDM transmission systems.
• Experience with optical test equipment.
• MS or PhD in EE, CS, CE, or Physics.
• Strong analytic and diagnostic skills.

Responsibilities

• Collaborate with field support to collect and analyze diagnostic data from deployed systems.
• Work with R&D to resolve issues in a timely manner.
• Contribute to product/process root-cause analysis and improvements.
• Develop and leverage automated diagnostic tools and data analysis methods.
• Maintain and expand the 1830 diagnostic knowledge base.
• Train customer field support teams.
• Coordinate problem resolution with RD and customer teams.

Skills

Analytical skills

Problem-solving

Technical diagnostics

Communication & coordination

Optical communications experience

WDM knowledge

Hardware/software testing

Education

MS or PhD Electrical Engineering

Tools

Optical test equipment

WDM transmission systems

Job description

Nokia is seeking an experienced 1830 Customer Support Engineer in Canada to diagnose, troubleshoot, and resolve complex optical transmission issues. You will become a leading expert on WDM systems, coherent transponders, and related software and hardware, supporting hyper-scaler and service-provider customers.

In this role you will collaborate with field support and R&D, develop automated diagnostic tools, and train the customer teams while contributing to knowledge bases and ongoing product