Customer Support Engineer

Nokia; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

EmployeeStockPurchase Plan

Tuition Assistance Plan

Adoption assistance

Paid time off for holidays andVacation

Life insurance, AD&D – Company paid 2x

Employee Assistance Program

Job summary

Nokia is seeking an experienced 1830 Customer Support Engineer in Canada to diagnose, troubleshoot, and resolve complex optical transmission issues. You will become a leading expert on WDM systems, coherent transponders, and related software and hardware, supporting hyper-scaler and service-provider customers.

In this role you will collaborate with field support and R&D, develop automated diagnostic tools, and train the customer teams while contributing to knowledge bases and ongoing product

Qualifications

• 5+ years in optical communications development, testing, or support.
• Hands-on experience with WDM transmission systems.
• Experience with optical test equipment.
• MS or PhD in EE, CS, CE, or Physics.
• Strong analytic and diagnostic skills.

Responsibilities

• Collaborate with field support to collect and analyze diagnostic data from deployed systems.
• Work with R&D to resolve issues in a timely manner.
• Contribute to product/process root-cause analysis and improvements.
• Develop and leverage automated diagnostic tools and data analysis methods.
• Maintain and expand the 1830 diagnostic knowledge base.
• Train customer field support teams.
• Coordinate problem resolution with RD and customer teams.

Skills

Analytical skills

Problem-solving

Technical diagnostics

Communication & coordination

Optical communications experience

WDM knowledge

Hardware/software testing

Education

MS or PhD Electrical Engineering

Tools

Optical test equipment

WDM transmission systems

Job description

Job Description

The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.

Product Description

1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet.

How You Will Contribute And What You Will Learn

• Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
• Work with R&D experts as required to resolve issues in timely way
• Work with R&D on product and process root cause analysis and correction
• Leverage state of the art AI tools and methodologies
• Develop automated field data analysis and diagnostic tools
• Contribute to the 1830 diagnostic knowledge base
• Train the customer field support team.

Key Skills And Experience

You have:

• Strong analytic, problem-solving, and technical diagnostic skills
• Communication and management skills for coordination of problem resolution with R&D and customer support teams
• At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
• Hands-on experience with hardware or software systems design or test of WDM transmission systems
• Experience with Optical test equipment including optical test sets and measurement equipment
• Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Canada :

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.