Senior Operations Manager

Socket.dev; Vaughan; On-site; CAD 130,000 - 140,000; Full time

Job summary

JLL in Vaughan, ON is seeking a seasoned Senior Operations Manager to lead operations at Vaughan Mills, a 1.2 million sq ft retail destination. You will oversee budgeting, facilities management, and capital projects, ensuring safe, efficient and compliant operations while guiding a dedicated team.

Reporting to the General Manager, you’ll drive cost controls, sustainability initiatives and risk management, partnering with Procurement and tenants to deliver high service levels and measurable

Qualifications

• 10+ years in property operations or facilities management in large commercial environments.
• Experience managing budgets and financial statements.
• Proven track record of large-scale capital projects.
• Deep understanding of HVAC, lighting, plumbing, electrical and building science.
• Strong contract management skills and proficiency with Excel, JDE, and Yardi.
• Familiar with LEED and BOMA standards; environmental focus.
• Ability to lead multiple projects and stakeholder relationships.

Responsibilities

• Lead annual operating budgets, expenses, and forecast reports.
• Manage the 10-year Major CapEx program and project prioritization.
• Oversee monthly forecasts, year-end accruals, and budget control.
• Direct contracts, procurement, vendor performance, and cost optimization.
• Lead energy management, metering, and utility cost oversight.
• Drive sustainability and recycling programs; enhance customer service.

Skills

Budget management

Capital project management

Building operations

HVAC/Building systems knowledge

Contract management

Risk management

WHMIS/HSE knowledge

Stakeholder management

Leadership

Multi-project coordination

Education

Mechanical or Civil Engineering degree

FMA/CEM designation asset

Tools

Excel

Word

JDE

Yardi

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

JLL is seeking a seasoned operations leader to take the helm as Senior Operations Manager at Vaughan Mills—a landmark 1.2 million square foot shopping centre. This elevated senior leadership role offers a rare opportunity to drive strategic operations at one of the region's premier retail destinations, where you'll oversee a transformative, high impact capital projects. Reporting directly to the General Manager, you'll provide strategic accountability across building operations, maintenance, compliance, risk management, and financial performance while leading a dedicated operations team through succession planning and continuous improvement initiatives.

What your day-to-day will look like:

• Lead the preparation and execution of annual operating budgets, including expense planning, forecasting and tenant recoveries, while monitoring performance and identifying opportunities to manage costs and optimizing financial results;

• Develop and manage the property’s 10-year Major Capital Expenditures program, prioritizing major capital projects based on asset condition, operational requirements, risk, lifecycle planning and available funding, while ensuring alignment with ownership objectives and long-term planning;

• Prepare monthly forecast, variance reports, complete year-end expense accruals, and maintain budget control books to monitor operating performance, manage expenditures and ensure accurate financial reporting;

• Manage operational contracts and work collaboratively with Procurement colleagues to negotiate terms, manage vendor performance, ensure compliance and achieve value for the property;

• Develop and manage energy management program includingmetering systems;

• Manage, oversee and approve all utilities expenses; Manage all aspects related to the tenant water and hydro metering and billing;

• Develop and manage all aspects of sustainability, including recycling program,organic waste and diversion targets set for the property;

• Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;

• Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;

• Drives continuous service improvements and implements operational processes that enhance capabilities and consistently meet or exceed service standards;

• Ensures organizational adherence and accountability to standard operating procedures; In conjunction with the Manager of Life & Safety, oversee all health and safety requirements;

• Manage tenant construction together with the Tenant Coordination group.

• Keep current on trends and developments within building envelopes and synthesize findings into relevant and practical recommendations/business cases.

• Perform daily inspections of buildings and land, ensuring the General Manager and Senior Property Manager are kept updated on any discrepancies and the remedy;

• Maintain positive relationships with tenants, government authorities, community partners and contractors.

Required Qualifications:

• 10+ years of relevant experience in property operations, facilities management, project management or a related field, ideally within a large-scale commercial environment;

• Extensive experience working with budgets and understanding financial statements;

• Demonstrated experience managing large-scale capital projects;

• Deep understanding of HVAC, Lighting, Plumbing, Electrical and Building Science.

• Solid contract management and computer skills (Excel, Word, JDE, Yardi, and some database exposure);

• Knowledge of LEED and BOMA standards, and an environmental focus;

• Strong contractor and risk management skills;

• Solid knowledge of WHMIS and HSE requirements;

• Experience managing multiple projects simultaneously;

• Ability to lead complex operational issues and stakeholder relationships;

Preferred Qualifications:

• Post-secondary education in Mechanical or Civil Engineering, Building Services, Facilities Management or a related discipline is preferred;

• Facilities Management Administrator (FMA), Certified Energy Manager and/or Certified Engineering Technologist (CEM) designations are an asset;

• Excellent people leadership abilities;

• Demonstrated ability to effectively identify and solve problems for customers/tenants, and be resilient in the face of challenges;

Estimated compensation for this position:

130,000.00 – 140,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Vaughan, ON

Opening Type:

Replacement

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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