Senior Operations Lead – Field & Projects

AXIATA DIGITAL ADVERTISING SDN BHD; Colwood; On-site; CAD 90,000 - 120,000; Full time

Job summary

Harbour Door Services is seeking an Operations Manager to lead the planning, coordination, and execution of all operational activities across installation, service, scheduling, purchasing, and safety.

The role reports to the Branch Manager and focuses on delivering projects safely, efficiently, and to the highest quality, translating sales into effective execution and ensuring a superior customer experience.

Qualifications

• 5–10 years of experience in construction, service, or installation-based operations.
• Experience managing teams in field or shop environments.
• Strong scheduling, project coordination, and service delivery capabilities.
• Experience in overhead doors, construction, or related trades is an asset.
• Knowledge of health and safety practices and requirements.

Responsibilities

• Lead all operational activities including installation, service and maintenance, and project execution
• Oversee scheduling of installation and service work
• Allocate labour, equipment, and resources to meet project timelines and customer expectations
• Monitor workflow and adjust priorities as required
• Ensure smooth execution of projects from handoff through completion
• Work closely with Sales and Estimating to ensure clarity of scope and requirements
• Monitor project progress, quality, and timelines
• Resolve operational issues and escalates where required
• Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
• Provide coaching, direction, and performance management
• Support training and development of technical staff
• Oversee purchasing of materials, equipment, and supplies
• Ensure materials are available to support scheduled work
• Work with suppliers to manage lead times and costs
• Lead and enforce health and safety practices across all operations
• Ensure compliance with applicable regulations and company policies
• Promote a strong safety culture across the team
• Ensure high standards of workmanship and quality control
• Address and resolve service issues and customer concerns
• Support a positive customer experience through effective execution
• Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
• Provide input on scheduling, feasibility, and execution planning

Skills

Scheduling & Planning

Team Leadership

Operations Management

Project Coordination

Safety Leadership

Quality Focus

Job description

Harbour Door Services is seeking an Operations Manager to lead the planning, coordination, and execution of all operational activities across installation, service, scheduling, purchasing, and safety.

The role reports to the Branch Manager and focuses on delivering projects safely, efficiently, and to the highest quality, translating sales into effective execution and ensuring a superior customer experience.