Senior Operations Business Analyst

MUFG Investor Services; Halifax; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking an Operations Business Analyst to enhance operational excellence. This role involves analyzing processes, identifying gaps, and implementing strategies for efficiency using Lean and Six Sigma methodologies. The ideal candidate will have a strong background in fund services or experience with a Big 4 firm.

Benefits

Hybrid Working

Learning & Development Opportunities

Qualifications

• Minimum of 5 years of experience in operations analysis or a related role.
• Experience in fund services or with a Big 4 firm is highly desirable.

Responsibilities

• Conduct deep dive analyses to identify operational inefficiencies.
• Write detailed migration strategy documents to guide transitions.
• Utilize Lean and Six Sigma methodologies for continuous improvement.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Stakeholder Communication

Education

Lean and Six Sigma Certification

Tools

Data Analysis Tools

Job description

Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

The Operations Business Analyst will play a pivotal role in driving operational excellence within the organization. This position is responsible for conducting in-depth analyses, identifying gaps, and understanding current (AS IS) versus future (TO BE) processes. By leveraging data insights and applying Lean and Six Sigma methodologies, the analyst will form actionable recommendations to enhance efficiency, streamline operations, and support strategic change initiatives.

The ideal candidate will have a strong background in fund services or experience with a Big 4 firm, bringing a wealth of knowledge in process improvement and operational analysis. This role requires a proactive individual who can write comprehensive migration strategy documents and lead the implementation of these strategies to ensure seamless transitions and sustained improvements.

Detailed Role & Responsibilities

• Conduct deep dive analyses to identify operational inefficiencies and areas for improvement.
• Perform gap analysis to compare current processes with desired future states.
• Analyze data to uncover trends, patterns, and insights that inform recommendations and decision-making.
• Develop and present recommendations for process improvements and operational changes.
• Write detailed migration strategy documents to guide the transition from current to future states.
• Collaborate with cross-functional teams to support implementation of process changes and monitor their impact.
• Utilize Lean and Six Sigma methodologies to drive continuous improvement initiatives.
• Conduct interviews with employees and managers to gather insights and identify issues.
• Identify and solve problems in various fields or specialized areas.
• Examine data to determine key factors and select appropriate analytical methods.
• Use statistical methods to analyze information and develop solutions to business problems.
• Assess change to ensure compliance with industry regulations and organizational standards.
• Monitor key performance indicators (KPIs) and other metrics to ensure successful implementation of new initiatives.
• Maintain detailed documentation of analyses, reports, and process improvements.
  
  

Skills And Knowledge

• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in gap analysis techniques.
• Expertise in Lean and Six Sigma methodologies.
• Excellent written and verbal communication skills.
• Ability to develop comprehensive migration strategy documents.
• Knowledge of fund services or experience with a Big 4 firm.
• Proficiency in data analysis tools and software
• Ability to conduct interviews and gather insights from employees and managers.
• Effective stakeholder communication skills.
  
  

Behavioral Competencies

• Attention to detail and a commitment to accuracy.
• Strong problem-solving abilities and a proactive approach.
• Excellent interpersonal and collaboration skills.
• Ability to work independently and as part of a team.
• Adaptability and openness to change.
• Strong organizational and time management skills.
• Ability to handle multiple assignments simultaneously.
• Commitment to continuous learning and improvement.
• Effective risk management and mitigation skills.
  
  

Qualifications

• Certification in Lean and Six Sigma (Green Belt or higher preferred).
• Minimum of 5 years of experience in operations analysis or a related role.
• Experience in fund services or with a Big 4 firm is highly desirable.
• Proven track record of leading process improvement initiatives.
• Strong understanding of industry regulations and compliance requirements.
  
  

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.