Senior Operations Associate, Biospecimens

STEMCELL Technologies Inc; Burnaby; On-site; CAD 103,000 - 140,000; Full time

Job summary

STEMCELL Technologies is seeking a driven Senior Operations Associate, Biospecimens to support global Biospecimens operations, collaborating with Sales, Customer Support, Manufacturing and external partners to ensure timely delivery of products and services.

You will manage high-volume project feasibility workflows, leverage data analysis, reporting and dashboards, and contribute to continuous improvement through process optimization and automation.

Qualifications

• Bachelor’s degree in science or related discipline.
• 2–6 years of cross-functional collaboration experience.
• Understanding of business processes or product lifecycle management.
• Strong communication, problem-solving, and data-driven decision making.

Responsibilities

• Provide operational support to sales inquiries and custom requests.
• Coordinate processes supporting manufacturing and sale of Biospecimens.
• Assist with risk identification, issue tracking, and mitigation planning.
• Foster cross-functional communication for aligned execution.
• Lead process improvement initiatives and automation efforts.

Skills

Data analysis

Salesforce

SAP

SQL

Python

Tableau

Snowflake

Education

Bachelor's degree in science

Tools

Google Suite

Microsoft Office

Job description

Job Description Summary

STEMCELL Technologies is seeking a driven and detail-oriented Senior Operations Associate, Biospecimens to join our team! This role is integral to the success of STEMCELL’s global Biospecimens operations, supporting the efficient delivery of products and services across manufacturing and commercial functions.

As the Senior Operations Associate, Biospecimens, you will manage complex, high-volume custom project feasibility workflows, partner with external suppliers, and enable data-driven decision-making to optimize supply chain performance. You will act as a key connector across Sales, Customer Support, Manufacturing, and external partners to enable comprehensive service delivery, ensure pricing competitiveness, and support critical operational processes. You will also leverage data analysis, reporting, and dashboard development to identify trends, mitigate risks, and improve visibility into complex account strategy. In addition, you will contribute to continuous improvement initiatives, including process optimization, reporting enhancements, and automation. Success in this role requires strong responsiveness, attention to detail, and the ability to collaborate effectively while translating data into actionable insights.

Please note that this is a fixed-term contract role ending approximately December 10, 2027.

Job Description

Duties and Responsibilities

• Provides timely, accurate, and comprehensive operational support to sales inquiries and custom requests to enable rapid decision-making and project feasibility
• Contributes to and coordinates operational process activities supporting both the manufacturing and sale of Biospecimens products and services
• Assists with risk identification, issue tracking, mitigation planning, and supports issue resolution or escalation
• Facilitates cross-functional communication to ensure aligned execution across teams
• Coordinates and executes process improvement initiatives, contributing to continuous improvement in methodologies, tools, and systems

Knowledge and Qualifications

• Bachelor’s degree with major or minor in science, or a related discipline
• 2–6 years of experience collaborating with diverse stakeholder groups in cross-functional environments
• Solid understanding of business processes and/or product lifecycle management
• Flexibility, with a tolerance for ambiguity, and strong problem-solving skills supported by clear and effective written and verbal communication
• Proficiency with data analysis tools and systems through Google Suite and Microsoft Suite tools, with Salesforce, SAP, SQL, Python, Tableau, and Snowflake experience and certifications as an asset

#Nonbench #LI-Onsite #LI-ML1

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from: $72,700.00 - $98,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.