Senior Operations Associate, 12-month contract

Canada Life; London; On-site; CAD 43,000 - 65,000; Full time

Benefits offered by this job

Education reimbursement up to $2,000/​

Health and dental benefits

Mental health benefit ($5,000)

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life is seeking a Temporary Full-Time associate to support mutual fund account transactions for distribution partners. You will process complex trades, review advisor inputs, and ensure timely, accurate handling within regulatory guidelines.

The role requires strong written communication, attention to detail, and the ability to manage busy daily deadlines while prioritizing tasks effectively. This contract runs for 12 months.

Qualifications

• Excellent written communication skills
• Attention to detail
• Team player committed to achieving team objectives
• Self-motivated and able to handle a busy work environment
• Ability to meet strict daily deadlines
• Ability to organize and prioritize daily responsibilities

Responsibilities

• Processing complex transactions to mutual fund accounts
• Reviewing transactions entered by advisors
• Communicating with advisors to turn not in good order trades into in good order trades
• Understanding mutual fund industry, regulatory guidelines, Quadrus and fund company business processes
• Tracking and reporting activity
• Meeting service standards to minimize financial impact

Skills

Written communication

Attention to detail

Team collaboration

Time management

Self-motivation

Education

IFIC Operations / Investment Funds Course

Job description

Temporary Full Time

This is a temporary full-time position for a 12-month contract.

Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund accounts in support of our distribution partners.

What you will do:

• Processing complex transactions to mutual fund accounts
• Reviewing transactions entered by advisors
• Communicating with advisors' requirements to turn "not in good order" trades into "in good order" trades
• Understanding the mutual fund industry, regulatory guidelines, Quadrus and fund company business processes
• Tracking and reporting activity
• Meeting service standards to minimize financial impact

What you will bring:

• Completion of the IFIC Operations and/ or Investment Funds Course is an asset
• Previous experience in a role communicating with Advisors is an asset
• Working knowledge of the mutual fund industry, regulatory guidelines and Quadrus & fund company business processes is an asset
• Excellent written communication skills
• Attention to detail
• Team player committed to achieving team objectives
• Self-motivated and enjoy a busy work environment
• Ability to meet strict daily deadlines
• Ability to organize and prioritize daily responsibilities

The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.