Senior Operations Analyst, Risk Management

First National Financial LP; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services company in Toronto seeks a Senior Operations Analyst in the Risk Management Department. This full-time role demands strong analytical and problem-solving skills, with responsibilities including monitoring QA tools, developing solutions, and providing training to team members. Candidates should possess significant experience in Visual Basic and SQL Server, along with a capability to work in pressured environments.

Benefits

Comprehensive benefits program

Extensive training programs

Competitive compensation package

Qualifications

• 5-10 years experience in a similar role required.
• 3+ years of Visual Basic programming experience.
• Ability to work independently and in a team environment.

Responsibilities

• Support analysis and reporting for Risk Management.
• Develop solutions using Microsoft technologies.
• Monitor and support QA Tool systems.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Post-secondary education in a related field

Tools

Visual Basic

SQL Server

Microsoft Excel

Job description

Senior Operations Analyst, Risk Management

Toronto, ON, Canada

Job Description

Posted Tuesday, May 27, 2025 at 4 : 00 AM | Expires Wednesday, June 11, 2025 at 3 : 59 AM

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [emailprotected] should you need an accommodation at any point in the recruitment process.

Reporting To :

Operations Manager, Risk Management & Internal Audit

Full-Time / Part- Time :

Full-time

Posting Date : April 29, 2025

Closing Date : May 13, 2025

Hours of Work :

8 : 30 a.m. – 5 : 00 p.m.

Grade : Office Location :

14.6

Toronto, ON

Great location! Steps away from the main public transit station

What we offer :

Highly competitive compensation package which includes, base salary, benefits, and career advancement opportunities!

• Eligibility for benefits is dependent on the terms of employment

The Opportunity :

Reporting to Operations Manager, Risk Management & Internal Audit, the Sr. Operations Analyst provides support to the Risk Management & Internal Audit department by contributing to the completion of project deliverables and is accountable for the analysis, reporting and support of internal applications.

How you will contribute :

• Monitor and support the existing QA Tool system for supported lines of business
• Maintain up-to-date residential underwriting employee directory, constant communication with Residential Underwriting Management / HR to ensure accuracy of employee employment status.
• Create Risk Management audit data samples for all lines of business within the scope of the Risk Management audit program criteria
• Assign / Distribute data samples for QA Specialists according to the QA sampling and assignment methodology
• Complete reviews to identify potential internal fraud by monitoring segregation of duties within residential underwriting.
• Publish quarterly data extractions for National QA Audit results for all supported lines of business
• Participate in issuing required weekly reporting for the department
• Participate and lead, in analyzing business requirements for the department and help in designing the best possible solution based on technology, infrastructure and timelines provided.
• Develop solutions utilizing the appropriate Microsoft technologies with a heavy emphasis on Visual Basic, and SQL Server and PowerBi.
• Provide training to team members on the use of tools in the QA / Fraud / Commissions Teams
• Provide training and mentor team members of the Risk Management & Internal Audit Operations Team
• Work closely with their Manager, RM&IA, Key Stakeholders and End Users to ensure quality, accuracy and correct business solutions have been developed.
• Complete project deliverables within timelines specified as per business requirements.
• Investigate / discuss technology changes, paths and standards to facilitate application evolution
• Ensure timely responses with regards to all areas of responsibility
• Other duties assigned by manager.
• Responsible for assisting in the development of new processes and technologies used by the QA, Fraud, Risk Management and Internal Audit teams.
• The work requires a high degree on analysis. Incumbent must be in tune with business needs and understand how to operationalize new processes or technologies to help the Risk Management and Internal audit team achieve it's goals
• The role communicates in person and virtually via meetings and email with various stakeholders across the organization and all level of management.
• This position will make decisions about business requirements, sampling methodology, root cause analysis and recommended fixes, make decisions based on facts when reviewing items like segregation of duties to determine if there is a risk to FN or not. These decisions are integral to being able to execute our Risk Management and IA program with accuracy, integrity, and efficiency. Incorrect decisions could lead to reputational risk, diminished investor confidence, inefficient processes or programs, incorrect testing results, etc.
• Incumbent will have a high degree of autonomy. To be successful in the role this position is expected to make decisions based on facts and finalize work without oversight. The expectation is that anomalies are brought to the managers attention for review. `
• Services need to be tailored based on the technical and operational knowledge of clients the incumbent is interacting with. Needs to be able to read and adapt to their audience. Needs to also be able to anticipate needs and come up with important requirements that the business may be missing or not thinking of.

The experience you need :

• Completed post-secondary education in a related field and / or 5-10 years equivalent experience required
• 3+ years’ experience with Merlin and First National systems and practices an asset
• 3+ years of Visual Basic programming experience required
• 3+ years of experience with SQL Server, T-SQL and related technologies required
• Experienced in Microsoft tools, i.e. MS Word (basic), MS Excel (Intermediate), MS Access (Intermediate) required
• Strong analytical, logical, problem-solving abilities and business knowledge required
• Knowledgeable in data driven analysis or data mapping or design flow practicesrequired
• Ability to work in a team environment and independently with minimal guidance
• Experience in solving complex problems in build, deploy and system monitoring solutions
• Excellent communication skills, both verbal and written.
• Attention to detail with document reviews, analysis and validation.
• Ability to adapt and learn new technology quickly.

Relationships :

External Customers : On occasion, will participate in discussions and the testing of potential 3 rd party solutions with vendors

Internal Customers : Regular ongoing communication with team members from but not limited to the following internal departments, Information Technology, Residential Underwriting & Sales, Commercial, Internal Audit, Risk Management, Quality Assurance, Investigations Team, Business Analysts

Working Environment and Physical Demands Analysis :

• Periods of high volume with tight timelines
• Long periods of stationary position / sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join :

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

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