Senior On-Site Service Specialist

Ricoh USA, Inc.; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Retirement plan with company matching

Tuition assistance

Paid vacation and holidays

Wellness programs

Job summary

Ricoh Canada is seeking a Senior On-Site Service Specialist to support on-site mail, copying and printing projects at client locations in Toronto. You will handle file prep, mail distribution, and machine maintenance with a focus on service quality.

Responsibilities include coordinating printing projects, operating wide-format devices as needed, logging downtime and meter charges, and providing prompt first-level support to end users.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum 2 years of experience in a mail room or copy centre.

Responsibilities

• Sorting and distribution of mail and office supplies.
• Delivery of mail and printing projects within the customer site.
• Coordinating and preparing printing projects, including file conversion and scanning.
• Download jobs from email or print queue and finalize outputs.
• Establishing and maintaining quality controls for accuracy.
• Responding to first level calls regarding equipment, clearing jams and testing.
• Scheduled visits to machines for cleaning, toner replacement and housekeeping.
• Running reports and logs of downtime, repairs, and meter charges.

Skills

Interpersonal skills

Self-motivation

Communication skills

Microsoft Office

Adobe Acrobat Pro

Kofax

Production color printing

MFD operation

Lifting ability

Education

High School Diploma

Tools

Adobe Acrobat Pro

Kofax

Job description

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Job Description

Senior On-Site Service Specialist

Responsibilities

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Qualifications

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre

Skills

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and writtenProficient in Microsoft Office applications.
• Ability to lift and carry up to 45 lbs. as required.
• Experience using Adobe Acrobat Pro and Kofax software.
• Experience in Production color and black and white printer for high-volume commercial printing.
• Experience operating large office multifunction printer(MFDs) (print, copy, scan, fax).

Other

• Present a professional image at all times to customers and vendors

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

• Job Identification : 8145
• Job Category : Service Delivery
• Posting Date : 2026-09-24T13:40:13+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Toronto, ON, Canada
• Salary Range : $19-$20
• Driving requirements : Non-driver
• Sign-on Bonus : No