Senior Officer, Operations

Canada Mortgage and Housing Corporation; Toronto; Hybrid; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Annual bonus

Training & mentorship

Indigenous work arrangements

Job summary

Canada Mortgage and Housing Corporation seeks a Bilingual Senior Officer, Operations to manage long-term housing agreements with Indigenous and non-Indigenous clients. You’ll support client service and help achieve corporate objectives in a 12-month, hybrid role.

You will analyze financial statements, monitor portfolios, and coordinate with multiple teams to ensure compliance and sustainable housing outcomes.

Qualifications

• Post-secondary education in business administration or commerce with accounting/finance/property management specialization.
• Understanding of audited financial statements and ability to assess viability.
• Ability to interpret program guidelines and policies.
• Strong analytical, problem solving and decision-making skills.
• Ability to persuade, influence and negotiate.
• Organizational skills with multiple priorities and tight deadlines.
• Strong oral and written communication in both official languages.

Responsibilities

• Analyze housing project performance and monitor CMHC funding compliance.
• Assess financial statements and budgets to identify issues and trends.
• Collaborate with business lines on portfolio sustainability and new units.
• Advise clients with alternative solutions aligned to risk appetite.
• Oversee subsidies payments, loan administration and default management.
• Maintain client relationships to understand needs and opportunities.
• Prepare reports and communications to support decisions and client experience.

Skills

Analytical skills

Problem solving

Decision making

Communication

Bilingual (English/French)

Negotiation

Education

Business/Commerce degree with accounting/finance/property management specialization

Job description

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Office Location:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $73555.31to $91944.14and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Agreement Management team, in the Bilingual Senior Officer, Operations position. In this role, you will manage long-term housing agreements concluded between CMHC and our indigenous and non-indigenous clients, including co-operative organizations, non-profit organizations and First Nations. You will be responsible for supporting and providing excellent client service to help achieve corporate objectives.

This is a temporary position of a duration of 12 months.

What you'll do:

• Undertake a variety of analysis and monitoring activities to ensure compliance and viability of housing projects receiving CMHC funding.
• Analyze financial statements, budgets and conduct other activities to identify issues, potential problems and/or emerging trends in the housing portfolio.
• Work with our various business lines on the sustainability of the housing portfolio and the creation of new units.
• Provide support and recommend alternative solutions in line with our risk appetite to clients and stakeholders, including the communication of key decisions and the interpretation of policies.
• Responsible for operational activities related to payment of subsidies, administration of loans and default management.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities to further housing outcomes.
• Prepare a variety of reports, memorandums and communications to support decision making and a positive client experience.

What you should have:

• A post-secondary education in business administration or commerce, with a specialization in accounting, finance or property management, and/or a minimum of five years of equivalent relevant experience.
• An understanding of audited financial statements and ability to assess their viability.
• The ability to interpret program guidelines and policies to maximize flexibility in their implementation.
• Strong analytical, problem solving and decision-making skills.
• An ability to persuade, influence and/or negotiate with others to gain acceptance of proposals or plans.
• Demonstrated organizational skills and the ability to manage multiple concurrent priorities and tight deadlines with an emphasis on producing quality results.
• Strong oral and written communication skills in both official languages.

It would be great if you also had:

• A demonstrated experience working with different types of client such as : Indigenous clients and/or non-profit and co-operative organizations.
• The knowledge of Indigenous people culture, politics and history.
• The knowledge of non-profit housing sector politics and history.
• The knowledge of mortgage financing and social housing programs.

Posting closing date: Note, the competition will remain active until filled.