Senior Nurse Case Manager, Bilingual – Rare Disease

Cencora; Canada; On-site; CAD 76,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Training and career development

Paid leave and wellness programs

Job summary

Cencora is hiring a Bilingual Nurse Case Manager to join our team in Canada. The role focuses on coordinating patient care, reimbursement, and therapy monitoring while communicating effectively in French and English.

The ideal candidate has a nursing background with at least five years of experience, strong case-management skills, and proficiency with Microsoft Office. This full-time position offers comprehensive benefits and growth opportunities within a supportive environment.

Qualifications

• Bachelor’s degree or RN diploma; advanced degree preferred.
• Five years of nursing experience.
• Experience in case management, reimbursement, or insurance is an asset.
• Bilingual French/English required.

Responsibilities

• Provide medical support and education to patients and health care providers on disease, therapy and disease management.
• Deliver inbound and outbound telephone support, including maintenance and adherence calls.
• Coordinate case-management protocols covering clinical monitoring, data collection, patient follow‑up, compliance, therapy disruption or discontinuation, and adverse event reporting.
• Coordinate the activities and documentation needed to obtain prescription drug coverage through private, public and federal funding programs.
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues.
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data.
• Communicate clearly with the manager, team and client regarding patient case management.
• Attend patient meetings, conferences and specialized therapy training, and build effective relationships with patient associations, advocacy groups and pharmaceutical partners.
• Collaborate with program colleagues to develop and implement disease‑management programs, patient materials, compliance parameters, needs assessments and protocols.
• Support the training of new Nurse Case Managers through shadowing and call monitoring.

Skills

French fluency

English fluency

Bilingual communication

Education

Bachelor's degree or RN diploma

Registered Nurse license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

We're hiring a Bilingual Nurse Case Manager to join our dynamic team in Canada.

Language Requirements

Fluency in French and English (Essential)

Make a meaningful difference in patient care

In this role, you will manage case support for assigned physicians, hospitals and clinics within a defined geography. Reporting to the Program Manager, you will help patients access services and drug therapy by coordinating care, reimbursement, clinical monitoring and issue resolution.

Duties And Responsibilities

• Provide medical support and education to patients and health care providers on disease, therapy and disease management.
• Deliver inbound and outbound telephone support, including maintenance and adherence calls.
• Apply case-management protocols covering clinical monitoring, data collection, patient follow‑up, compliance, therapy disruption or discontinuation, and adverse event reporting.
• Coordinate the activities and documentation needed to obtain prescription drug coverage through private, public and federal funding programs.
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues.
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data.
• Communicate clearly with the manager, team and client regarding patient case management.
• Attend patient meetings, conferences and specialized therapy training, and build effective relationships with patient associations, advocacy groups and pharmaceutical partners.
• Collaborate with program colleagues to develop and implement disease‑management programs, patient materials, compliance parameters, needs assessments and protocols.
• Support the training of new Nurse Case Managers through shadowing and call monitoring.

What You Will Bring

• Fluency in both French and English is mandatory.
• Bachelor's degree or Registered Nurse diploma. An advanced degree or specific practice‑management experience is preferred.
• At least five years of nursing experience.
• Health care and case‑management experience in a medical or hospital practice, insurance environment or biopharmaceutical industry.
• Experience in third‑party reimbursement, pharmaceutical sales, managed care, clinical support or a related area is an asset.
• Ability to understand and communicate medical information clearly and appropriately.
• Strong patient focus, customer service, telephone etiquette and written and verbal communication skills.
• Proven ability to work autonomously, prioritize competing deadlines, multitask and perform effectively under pressure.
• Strong negotiation, interpersonal, leadership, analytical, mathematical, business and financial skills.
• Excellent attention to detail, organization and problem‑solving capability.
• Proficiency in Microsoft Outlook, Word and Excel, along with strong internet research and general computer skills.

If you are a bilingual nursing professional who combines clinical expertise with compassion, organization and strong problem‑solving skills, we would welcome your application.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$76,200 CAD - 119,460 CAD

This posting is intended to fill an existing vacancy for our Senior Nurse Case Manager, Bilingual – Rare Disease role.

Affiliated Companies

Innomar Strategies