Senior Site Reliability Engineer

RBC; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

RBC is seeking an Application Support Engineer for Quantitative Investment Services in Toronto to own the reliability and performance of mission-critical trading platforms. You will lead incident response, drive SRE practices, mentor engineers, and influence system design while ensuring high availability and seamless deployments.

The role involves collaborating across development, infrastructure, and L3 support teams, managing job scheduling, and using AI-assisted tooling to optimize operations.

Qualifications

• 5-10 years of production support experience, ideally in financial services, trading, or other high-availability environments.
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues.
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in containerized environments (Kubernetes).
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals.
• Working knowledge of microservices architectures and RESTful APIs.
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, Splunk.
• Deep familiarity with incident and change management frameworks (ITIL or similar).
• Comfortable participating in rotating 7x24 on-call support.

Responsibilities

• Own the reliability of production systems, monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure.
• Lead incident response and change management, coordinating cross-functional teams and conducting root cause analysis.
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning initiatives with business priorities.
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams and mentoring junior engineers.
• Manage and optimize application job scheduling to ensure seamless deployments during projects.
• Influence system architecture by contributing insights to scalability, reliability, and user experience discussions.
• Leverage AI tools to automate day-to-day problem solving and tooling tasks.

Skills

Kubernetes

Linux

SQL

IT Monitoring

IT Automation

SDLC

Production Support

Software Engineering

Agile Methodology

RESTful APIs

Tools

Dynatrace/Dynatrace Managed

Kibana

Splunk

Grafana

ITRS

Job description

What is the opportunity?

As an Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role-you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

What Will You Do?

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
• Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
• Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
• Vibe the toil by utilizing tolls such as GitHub copilot, Claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

• 5-10 years of production support experience, ideally in financial services, trading, or other high-availability environments
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
• Working knowledge of microservices architectures and RESTful APIs
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, Splunk
• Deep familiarity with incident and change management frameworks (ITIL or similar)
• Comfortable participating in rotating 7x24 on-call support (with fair scheduling and team backup)

Nice-to-Have

• Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
• Background in asset management or CMDB processes.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

Job Skills

• Agile Methodology
• Application Infrastructure
• Group Problem Solving
• IT Automation
• IT Monitoring
• Kubernetes
• Linux
• Operations Support
• Production Support
• Software Development Life Cycle (SDLC)
• Software Engineering
• Software Product Technical Knowledge
• Structured Query Language (SQL)
• System Applications
• Systems Software

Additional Job Details

Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-24

Application Deadline: 2026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities: At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.