Senior Manager, Travel & Meetings Operations - Americas

GlaxoSmithKline; Kingston; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Travel & Meetings Operations in the Americas. This pivotal role involves overseeing travel, meetings, and expense operations, ensuring optimal spending and compliance. You will collaborate with various stakeholders to enhance service quality and manage supplier relationships effectively. The position offers a unique opportunity to lead strategic initiatives, drive performance metrics, and influence key decision-making processes. If you're passionate about operational excellence and stakeholder management, this role is your chance to make a significant impact in a dynamic environment.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development

Flexible Work Hours

Employee Discounts

Wellness Programs

Qualifications

• 5+ years in travel, meetings, and expense management.
• Experience with procurement and stakeholder engagement.

Responsibilities

• Manage travel and meetings operations for the Americas region.
• Collaborate with teams to optimize travel experiences and costs.

Skills

Travel Management

Meeting Coordination

Expense Management

Stakeholder Management

Negotiation Skills

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Travel Management Systems

Expense Reporting Systems

Job description

Site Name: USA - Pennsylvania - Philadelphia
Posted Date: Apr 29 2025

As the Senior Manager, Travel & Meetings Operations - Americas, you will be responsible for operations relating to Travel, Meetings, Expense and Payment Solutions Operations for the Americas region (Regional responsibility can change subject to alignment with GSK BU's). Stakeholder management across all BUs and the region is key to this role in order to manage policy for meetings and travel. You will provide close monitoring and analytics of Travel, Meetings & Expenses spend to optimize GSK spend. This is a high-risk category requiring duty of care.

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following...

• Collaborates with the Operations and Sourcing team to develop best in class service and optimised and cost appropriate traveller and meeting experience for GSK people
• Establishes and manages KPI's to ensure effective control and manage all Travel & Meetings Spend and supplier service for the region
• Works in partnership with Country/ Region LOC Procurement (LOC's) and Country/ Region Finance (CFO's) team to optimise traveller and meeting owner awareness of spend and behaviour (to control spend and optimise demand in line with industry benchmarks
• Manage meetings operations and strategy for the Americas regions
• Agree and align on meetings forecast with key meeting stakeholders and support meeting stakeholders in developing meeting strategy for the Americas Markets
• Manages Americas Operations for Travel including budget management
• Corporate Card (and other relevant card products) programs including adherence to established KPIs, process optimisation, and end-user support in liaison with GM's and CFO's
• Works in partnership with the Country / Region CFO's to provide strategic direction, insight into meeting management practices and advice
• Provide reporting and support to key travel & meetings and events stakeholders
• Manages T&E/ Meetings & Events regional supplier relationships in line with the global suppliers strategies and initiatives
• Implement and manage global and regional projects
• Regional Travel & Meetings Supplier (TMC, MPA's, air & hotel suppliers etc) management including QBR's and communicating initiatives throughout the region
• Proactively liase with and manage key stakeholders and business partners to support strategy development, endorse recommended strategies and support execution alongside sourcing team

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree
• 5+ years of direct travel, meetings and events, and expense experience or experience in procurement
• Experience with travel, expenses and meeting systems

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Master's degree
• Experience generating data insights for performance metrics
• Pharmaceutical industry experience
• Experience managing multiple stakeholders
• Strong Influencing skills
• Communications experience
• Negotiation and contract management skills
• Experience delivering quality, compliant, timely, well-specified agreements to generate a clear return on investment for GSK
• Market knowledge of supplier capabilities (current and future)
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships
• Ability to prioritize multiple tasks across multiple projects using project management skills
• Ability to provide effective procurement management in complex organizations using technical expertise and analytical skills

#LI-GSK

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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