Senior Manager, Technology Risk Analytics Operations

RBC; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a highly motivated leader for their Analytics Operations team. This role is pivotal in ensuring the quality and integrity of analytics deliverables, overseeing quality assurance processes, and managing stakeholder inquiries. You will collaborate cross-functionally to achieve strategic goals while championing a culture of operational excellence. If you possess a strong foundation in risk management and are passionate about analytics, this opportunity offers a chance to make a significant impact in a dynamic and collaborative environment.

Benefits

Comprehensive Total Rewards Program

Flexible Benefits

Competitive Compensation

Stock Options

World-Class Training Program

Coaching and Development Opportunities

Dynamic Team Environment

Qualifications

• Strong Risk Management foundation and stakeholder management experience.
• Demonstrated analytical and problem-solving skills.

Responsibilities

• Lead a high-performing team for quality assurance and data validation.
• Develop and maintain quality assurance processes for analytics outputs.

Skills

Critical Thinking

Cyber Security Management

Decision Making

Detail-Oriented

Information Security Management

Information Technology Security

Interpersonal Relationship Management

IT Security Architecture

Performance Management (PM)

Education

University Graduate

Professional Designations (CRISC, CISSP)

Tools

JIRA

Confluence

Job description

Job Summary

Job Description

What is the opportunity?

As part of the Global IT Risk organization in Global Security, Technology Risk Analytics, Reporting and Development is focused on the strategic delivery of the harmonization of risk reporting globally, while accelerating our governance and risk management practices. This includes the strategic design, development and execution of metrics, quality assurance activities and managing stakeholder needs to enable the delivery of critical reports to drive action and the ability to enable proactive risk management.

We are seeking a highly motivated, experienced lead for our Analytics Operations team. This team plays a critical role in ensuring the quality, accuracy and integrity of our analytics deliverables. You will oversee quality assurance processes, manage stakeholder inquiries and ensure our analytics practices remain audit and regulatory ready, ensuring compliance with internal and external standards.

What will you do?

• Lead and develop a high-performing team responsible for quality assurance activities, data validation and stakeholder support.

• Develop and maintain rigorous quality assurance processes to ensure the accuracy and consistency of analytics outputs, partnering closely with the data visualization team.

• Serve as the primary escalation point for analytics-related stakeholder inquiries and ensure timely and accurate responses.

• Implement controls and documentation standards to maintain audit readiness and data compliance.

• Uplift and maintain resources to inform and educate stakeholders enterprise-wide on risk management measurements and best-practices.

• Lead the team to complete root-cause analysis, partner collaboratively with teams to resolve any identified discrepancies.

• Participate in the Metrics Change Advisory Forum, ensuring that stakeholder requests are included and resolved.

• Contribute to regulatory activities as needed, providing documentation, responses etc.

• Collaborate cross functionally with data engineering, data visualization and the reporting team to achieve strategic goals and outcomes for Global IT Risk.

• Monitor and report on operational metrics to track team performance and identify areas for improvement.

• Champion a culture of operational excellence, continuous improvement, and data integrity across the analytics function.

What do you need to succeed?

Must-have:

• University graduate or equivalent, Professional designations i.e. CRISC, CISSP

• Strong Risk Management foundation.

• Demonstrated experience with stakeholder management and cross-functional collaboration.

• Strong problem-solving, analytical (including qualitative analysis), research and quantitative skills.

• Strong understanding of analytics workflows, QA methodologies and governance frameworks.

• Exceptional communication skills (verbal and written)

• Strong knowledge of collaboration tools – JIRA and Confluence.

• Good communication (verbal and written) skills, including strong appreciation of relationship management.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

#LI-Post

#LI-Hybrid

Job Skills

Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-08

Application Deadline:

2025-06-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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