Senior Manager, Technical Quality Engineering & AI Adoption

CIBC US; Toronto; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a senior QA leader to drive testing strategy and execution for Commercial Banking technology initiatives in Toronto. You will mentor teams, oversee automated and AI-driven testing, and coordinate with product managers and developers to ensure robust test coverage across mobile, web, and mainframe environments.

The role emphasizes collaboration with executives and vendors, adherence to regulatory standards, and continuous process improvement in testing methodologies and tools.

Qualifications

• Senior consultant with 15+ years in Quality Engineering within Banking/Financial Services/Capital Markets.
• Experience shaping test strategies, plans, cases, and automation aligned with requirements.
• Proficient in Agile and Waterfall SDLC, with automation and AI-driven QA planning.

Responsibilities

• Lead QA deliverables for large, complex programs supporting digital transformation.
• Analyze test results, identify defects, and coordinate with development teams to resolve issues.
• Oversee offshore testing deliverables and stakeholder communications with governance.
• Advance testing processes and AI-powered testing tools and frameworks.

Skills

QA Leadership

Test Automation

AI-driven Testing

Selenium

Java

Python

CI/CD

Stakeholder Management

Mainframe

SQL

Education

Bachelor's degree in Computer Science/Engineering/IT

Master's degree preferred

Tools

TensorFlow

PyTorch

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You will be joining CIBC's Commercial and Corporate Banking Technology & Capital Markets Technology Team, providing leadership for QA deliverables on large, complex programs and projects that support CIBC's digital transformation, modernization, and AI integration strategies. This role leverages professional expertise in leading and strategizing functional, automated, and AI-driven testing within the Commercial QA team, managing offshore deliverables, and overseeing project stakeholder communications. You will collaborate with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage. Key responsibilities include analyzing test results, identifying defects, and partnering with development teams to resolve issues. You will ensure adherence to quality standards, best practices, and industry regulations throughout the testing process, while continuously improving testing processes, tools, and techniques—including AI-powered solutions—to enhance efficiency and effectiveness. The role involves close collaboration with Executives, Technology teams, Business partners, and external vendors to assess business needs and apply appropriate testing methodologies. Our teams are responsible for business systems analysis, application design and development, project management, quality assurance, compliance, governance, and innovative AI-driven solutions. We drive business growth and operational excellence by delivering robust, scalable technology platforms and leveraging advanced analytics and artificial intelligence to transform banking and capital markets. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks, and perspectives when solving problems.

Technology Expertise: Ability to assess and recommend the right QA Automation and AI tools, processes, and frameworks best suited for in-scope projects. Demonstrate expertise in test automation framework development for mobile, desktop, mainframe-based, and AI-powered applications.

AI Skills: Experience with AI-driven testing tools, frameworks, and analytics. Ability to leverage machine learning and data science techniques to optimize testing processes, defect prediction, and quality assurance.

Leadership Skills: Offer guidance and support. Provide strategic, informed recommendations to senior management, and stay up to date on current technology and AI trends. Share knowledge and collaborate to develop effective solutions to problems and Relationship Management: Work closely with project teams, executives, stakeholders, and business partners to develop and implement high-quality solutions that meet or exceed business and client expectations.

Who You Are

You can demonstrate experience with:

• Minimum 15 years of relevant experience as a senior consultant in Quality Engineering within the Banking, Financial Services, and Capital Markets domain.
• Extensive knowledge of testing processes, with proven experience collaborating with Business Analysts and Developers to validate requirements and integrate them into test strategies, plans, cases, and automation scripts.
• Expertise in Quality Engineering for products developed using both Agile and Waterfall methodologies.
• Demonstrated participation in test strategy development, estimation, and planning discussions.
• Skilled in interpreting Requirement Specification documents and developing comprehensive Test Plans and Test Cases for software development testing, automation, process improvement, and AI-driven quality assurance.
• Proficient in defining and executing automation, testing, and QA processes from smoke testing through to final acceptance, including the development and implementation of automation and AI strategies in collaboration with external teams.
• Strong experience with various testing approaches, tools, and techniques, and a track record of working constructively and collaboratively with diverse teams.
• Proven experience as a Test Manager or in a similar leadership role in software testing.
• Robust technical background with proficiency in SQL, mainframe, web applications, and AI technologies.
• Hands-on experience with automation testing tools and programming languages such as Selenium, Java, and Python; familiarity with AI frameworks like TensorFlow and PyTorch is an asset.
• Experience in designing and executing test strategies, plans, and cases for complex software and AI projects.
• Excellent leadership, communication, and collaboration skills.
• Strong understanding of the software development lifecycle (SDLC), Agile methodologies, and CI/CD practices.
• Superior analytical and problem-solving abilities.
• Professional certifications in software testing (e.g., ISTQB, CSTE) and AI (e.g., machine learning courses, AI certifications) are considered an asset.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (Master’s degree preferred).

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 11th Floor Employment Type Regular Weekly Hours 37.5 Skills Agile Methodology, Analytical Thinking, Artificial Intelligence (AI), Automation, Business Systems, Client Service, Emerging Technologies, Infrastructure Management (IM), Innovation, Mitigated Risks, Process Improvements, Technical Leadership, Test Environments, Vendor Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.