Senior Manager, Sales Product Technology

Mattamy Asset Management; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

Mattamy Asset Management is seeking a Senior Manager, Sales Product Technology to lead the roadmap for sales centre and post-purchase platforms. You will work with Sales, Customer Experience, Technology, and partners to create a connected, efficient, and customer-focused experience for homebuyers and internal teams.

You will own customer communication tools (softphone, texting) and integrations with JDE, HBSS, DocuSign, and related platforms, driving measurable improvements in adoption, data

Qualifications

• University degree or equivalent practical experience in technology, business, digital product management, or related field.
• 7+ years of experience leading customer-facing business applications, sales tech, or related technology products.
• Experience with customer communication tools, sales/post-purchase workflows, homeowner-facing platforms, w orkflow tools, reporting, integrations, and customer-facing digital capabilities.

Responsibilities

• Own and evolve the technology roadmap for Mattamy’s sales centre and post-purchase platforms and related integrations.
• Lead product ownership for customer communication tools and related workflows.
• Partner with cross-functional teams to identify opportunities and translate business needs into practical technology plans.
• Optimize sales and post-purchase workflows across JDE, HBSS, DocuSign, and related platforms for usability and efficiency.
• Collaborate with the CRM team to ensure seamless data integrations and clear ownership boundaries.
• Work with architecture, security, data, analytics, and vendors to ensure secure, scalable platforms.

Skills

Product ownership

Roadmap development

Stakeholder management

Customer experience

Leadership

Education

University degree in technology or related field

Tools

JDE

HBSS

DocuSign

Customer Care platforms

Job description

Location: Etobicoke, Ontario – Hybrid (4 days/week in office)

Employment Type: Full-Time

Reports to: Vice President, Sales & Marketing Technology

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the Vice President, Sales & Marketing Technology, the Senior Manager, Sales Product Technology will lead the roadmap and ongoing optimization of technology that supports Mattamy’s sales centre and post-purchase customer experience. This role will focus on communication tools such as softphone and texting, sales and post-purchase platforms including JD Edwards (JDE), Home Builder Sales Solution (HBSS) and DocuSign, and technology supporting Customer Care and Warranty. Working closely with Sales, Customer Experience, Technology, data, and external partners, this role will help create a more connected, efficient, and customer-focused experience for homebuyers, homeowners, and internal teams, while partnering with the CRM team where lead or customer data integrations are required.

What you’ll do

• Own and evolve the technology roadmap for Mattamy’s sales centre and post-purchase platforms, including communication tools, JDE, HBSS, DocuSign, Customer Care, Warranty, and related integrations.
• Lead product ownership for customer communication tools, including softphone, texting, and related communication workflows that support sales, Customer Care, and post-purchase interactions.
• Partner with Sales, Customer Experience, Customer Care, Warranty, Technology, data, and business leaders to identify opportunities, clarify priorities, and translate business needs into practical technology plans.
• Lead the optimization of sales and post-purchase workflows across JDE, HBSS, DocuSign, Customer Care, Warranty, and related platforms, with a focus on usability, process consistency, operational efficiency, and customer outcomes.
• Partner closely with the Senior Manager, CRM Platform to ensure seamless integration between sales, post-purchase, and customer data platforms while maintaining clear ownership boundaries and roadmap accountability.
• Work with architecture, engineering, security, data, analytics, and vendor partners to ensure platforms are secure, integrated, scalable, supportable, and aligned with enterprise technology standards.
• Translate requirements into user stories, prioritization decisions, delivery plans, testing approaches, release plans, adoption activities, and change management support.
• Use analytics, platform performance, customer feedback, sales outcomes, Customer Care and Warranty insights, and operational data to identify opportunities and continuously improve the sales and post-purchase technology experience.
• Accountable for improving key technology and operational outcomes including customer responsiveness, user adoption, process efficiency, data quality, customer satisfaction, and platform performance.

What you bring

• University degree in technology, business, digital product management, customer experience, or a related discipline, or equivalent practical experience.
• 7+ years of progressive experience leading customer-facing business applications, sales technology, customer experience platforms, workflow tools, or related technology products.
• Strong experience with customer communication tools, sales or post-purchase workflows, homeowner-facing platforms, document or eSignature tools, workflow tools, reporting, integrations, and customer-facing digital capabilities.
• Strong product ownership capability, including roadmap development, backlog management, prioritization, requirements definition, user story development, testing, release planning, and delivery through agile or hybrid delivery models.
• Demonstrated ability to partner with Sales, Customer Experience, Customer Care, Warranty, Technology, vendors, and data teams to improve business processes and deliver measurable customer and operational outcomes.
• Strong understanding of customer journey design, post-purchase operations, digital adoption, workflow optimization, platform integrations, data handoffs, and customer support processes.
• A practical, outcomes-focused leadership style with strong stakeholder management, communication, prioritization, judgment, curiosity, and accountability.
• Experience with softphone, texting, customer communication platforms, call centre tools, or other customer interaction technologies.
• Experience with JDE, HBSS, DocuSign, homeowner portals, Customer Care, Warranty, service platforms, or post-purchase customer workflows.
• Experience supporting sales centre technology, digital sales tools, reporting dashboards, automation, or customer data integrations.
• Homebuilding, real estate, B2C, retail, financial services, telecommunications, or other consumer-facing sales or customer experience environment.

Who we are

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest privately held homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.