Senior Manager, Microsoft Dynamics 365 CRM

Mattamy Asset Management; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced leader to enhance customer experience technology. This role involves overseeing a team to deliver a CRM solution and ensuring alignment with business goals. You will cultivate a transparent team culture, maintain stakeholder relationships, and guide strategic projects. Join a collaborative environment that values diversity and inclusion, where your contributions will be recognized and impactful. This position offers an opportunity to grow your expertise while driving meaningful change in customer engagement. If you're passionate about technology and leadership, this is the perfect opportunity for you.

Qualifications

• 5+ years of direct people management experience.
• Strong problem-solving and analytical skills are essential.
• Experience with Microsoft Dynamics 365 is a must.

Responsibilities

• Develop a flexible team culture focused on business goals.
• Manage project deliverables and ensure accountability.
• Collaborate with various departments to align on priorities.

Skills

People Management

Problem-Solving

Analytical Skills

Relationship Building

Project Management

Education

Bachelor’s Degree in a related field

Tools

Microsoft Dynamics 365

Power Platform

Customer Insights

Job description

Location: Mississauga, Ontario – Hybrid (2 days/week in office)

Company: Mattamy Asset Management

Department: IT Enterprise Services, Mattamy Asset Management

Employment Type: Full-Time

Reports to: Vice President, Digital Transformation

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work, and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers, and practiced subject matter experts. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

What we offer: Mattamy is looking for an experienced leader in delivering customer experience technology to a company that is focused on driving the best customer experience in our industry. This role will oversee a team that will deliver a CRM solution, as well as various other experiences that will impact our customers within the CRM solution.

What you’ll do:

• Develop a highly flexible and transparent team and culture which constantly engages with the business to ensure IT is focused on the right priorities and meeting business goals.
• Maintain relationships with primary business stakeholders across Sales, Marketing, Design, and Customer Care to align mutual goals.
• Ensure clear accountability, targets, timelines, and deliverables for each major initiative.
• Provide guidance on business process best practices across different functional areas.
• Collaborate with the business team to develop and drive product roadmap to launch new features, creating alignment across teams on priorities and timing.
• Work with business teams to develop test and measurement plans for new CRM capabilities.
• Manage and monitor all project deliverables to successful completion, leverage best practices and complete project artifacts as appropriate.
• Oversee product documentation creation, including process flows, users’ stories, use cases, etc.
• Accountable for schedule, budget, and quality of all products and solutions.
• Collaborate with other departments (e.g. engineering, QA, operations) to manage resources, timelines, and conflicts.
• Create Level 2 and Level 3 support processes to address complex issues and analysis of issues.
• Partner with training teams to create and deliver content that will allow deep usage of the sales, marketing, and design platforms.
• Partner with engineering teams in solution design, ensuring it aligns to requirements and business needs.

What you bring:

• Bachelor’s Degree in a related field and/or comparable experience.
• 5+ years of direct people management.
• 5+ years Microsoft Dynamics 365 product knowledge ideally including Sales, Power Platform, Customer Insights – Journeys & Data.
• Practical experience leading strategic, cross-functional, multi-year projects through all phases of delivery.
• Strong problem-solving and analytical skills.
• Experience designing and delivering presentations and training to diverse audiences, including senior management, technical and non-technical personnel.
• Proven experience building strong relationships with business stakeholders within Sales, Marketing, and Customer Care.
• Occasional travel within North America.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

Bonus points:

• Homebuilding experience.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are: Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest privately held homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.