Senior Manager, Royal Distinction Associates

rbc; Montreal (administrative region); On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Bonuses

Stock options

Flexible benefits

Career development

Job summary

RBC Direct Investing (RBC DI) is a leading online brokerage offering access to capital markets through multiple channels. The Senior Manager of Associates will lead a team of Associates to deliver Direct Investing expertise and superior client experiences to RBC DI's highest-value clients.

The role focuses on driving team performance, client activation, and strategic initiatives, while coaching against the RBC Blueprint and fostering a culture of excellence in all client interactions.

Qualifications

• Bilingual English and French required for client and partner interactions across Canada.
• CSC and CPH certifications must be completed within 6 months of start date.
• 7–10 years of investment industry experience at IR/IAA or higher capacity.

Responsibilities

• Lead a team of Associates delivering Direct Investing expertise and client experiences.
• Drive performance by activating leads programs and elevating client interactions.
• Coach and align the team with RBC Blueprint values and client-first mindset.
• Resolve high-value client issues by collaborating with RBC DI teams and escalating when needed.

Skills

Bilingual English/French

Education

CSC

CPH

Tools

Excel

Word

PowerPoint

Job description

Job Description

What is the opportunity?

RBC Direct Investing (RBC DI) is an industry leading online brokerage that empowers clients to access the capital markets and investment products through multiple digital and service channels. We are at the leading edge of digital innovation and client experience. Joining Direct Investing is an opportunity to work with a dynamic team with exciting career opportunities.

What will you do?

The Senior Manager of Associates will lead a team of Associates in delivering Direct Investing expertise and superior client experiences to RBC DI's highest-value clients.

The Manager will drive team performance in deepening client relationships, primarily through activation and execution of leads programs and fostering a culture of excellence across all client interactions.

You are a role model, coach and champion for our RBC Blueprint. You consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with employees, colleagues and clients.

Resolve high-value client issues decisively by owning problem resolution, sourcing solutions, collaborating with RBC DI colleagues, and escalating strategically when required.

Align and Execute Strategic Initiatives: Partner with senior leaders to establish key priorities for the Associate team, ensuring alignment with broader organizational objectives. Lead the execution of strategic initiatives as assigned, translating senior leadership direction into actionable team goals that drive

Develop strategic growth initiatives by establishing an annual business development plan

Drive retention and growth outcomes by developing and maintaining high Associate capability and engagement, empowering your team to deliver exceptional experiences that translate directly into client retention and revenue growth.

What do you need to succeed?

Must haves:

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Minimum (required within 6 months):

• Canadian Securities Course (CSC),
• Conduct and Practices Handbook (CPH);
• 7-10 years of experience in investment industry acting as a Investment Representative (IR), Associate (IAA) or higher capacity
• Working Knowledge of Excel, Word and PowerPoint

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-18

Application Deadline: 2026-10-03

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.