Senior Manager, Risk Operations - Payments and Fraud

Scribd, Inc.; Ottawa; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Scribd, Inc. is seeking a Senior Manager for Risk Operations focused on Payments and Fraud. This role involves leading a team to manage risks, optimize fraud detection, and collaborate across departments to enhance business outcomes. Candidates should have significant experience in payments risk and a strong analytical background.

Benefits

Healthcare

Parental leave

401k / RSP matching

Wellness stipends

Learning & Development programs

Qualifications

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations.
• Experience managing chargeback programs and optimizing fraud rules.
• 1+ year of people management experience.

Responsibilities

• Monitor and reduce chargeback rates, develop dispute strategies.
• Analyze trends, implement fraud rules, lead investigations.
• Collaborate with Product, Analytics, and Finance for payment optimization.

Skills

Analytical skills

Cross-functional collaboration

Tools

SQL

Databricks

Looker

Job description

Senior Manager, Risk Operations - Payments and Fraud

Join us at Scribd (pronounced “scribbed”) as we seek a Senior Manager, Risk Operations - Payments and Fraud . Our mission is to spark human curiosity by creating a world of stories and knowledge, democratizing the exchange of ideas, and empowering collective expertise through our products : Everand, Scribd, and Slideshare.

We foster a culture of authenticity and boldness, encouraging debate, commitment, and action with a customer-centric approach. Our flexible work policy, Scribd Flex, supports balancing individual needs with community engagement, requiring occasional in-person attendance.

We value “GRIT” : demonstrating passion and perseverance towards long-term goals. We seek candidates who can set and achieve goals, deliver results, contribute innovative ideas, and positively influence their teams.

About the Role

The Risk Operations team plays a vital role in safeguarding our business by managing payments and fraud risks. As Senior Manager of Risk Operations, Payments & Fraud , you will lead a team of analysts, collaborating across departments to implement proactive risk management strategies that enhance business outcomes.

Responsibilities

• Chargeback Strategy & Prevention : Monitor and reduce chargeback rates, develop dispute strategies, manage vendor relationships, and stay ahead of regulatory changes.
• Fraud Detection & Rule Optimization : Analyze trends, implement fraud rules, lead investigations into card testing and content fraud.
• Payments Optimization Support : Collaborate with Product, Analytics, and Finance to improve payment processor performance and onboarding of new payment tools.
• Cross-Functional Risk Insights & Integration : Create dashboards, report to leadership, prioritize risks, and advocate for feature and process improvements.

Qualifications

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations
• Experience managing chargeback programs and optimizing fraud rules
• Hands-on with risk software / tools and global payments ecosystems
• Strong analytical skills and cross-functional collaboration abilities
• 1+ year of people management experience

Preferred Skills

• Experience with SQL, Databricks, Looker

Salary ranges vary by location, with specific figures provided for California, US outside California, and Canada. Compensation includes equity and comprehensive benefits such as healthcare, parental leave, 401k / RSP matching, wellness stipends, and more.

Location Requirements

Primarily based in specified US, Canadian, or Mexico City locations, with remote options depending on the role.

• Healthcare, parental leave, disability plans, and retirement benefits
• Learning & Development programs, wellness stipends, and employee resource groups
• AI tools access, social events, and volunteer opportunities

We are committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds. To accommodate interview needs, contact [e-mail].

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