Senior Manager, Risk Operations - Payments and Fraud

Scribd, Inc.; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Join a leading company as a Senior Manager in Risk Operations, focusing on Payments and Fraud. You'll lead a team to implement proactive risk management strategies, ensuring the integrity of payment processes while fostering a culture of innovation and collaboration.

Benefits

Healthcare

Parental Leave

Disability Plans

Retirement Benefits

Learning & Development Programs

Wellness Stipends

AI Tools Access

Social Events

Volunteer Opportunities

Qualifications

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations.
• 1+ year of people management experience.

Responsibilities

• Monitor and reduce chargeback rates, develop dispute strategies.
• Analyze trends, implement fraud rules, lead investigations.

Skills

Analytical Skills

Communication Skills

Collaboration

Tools

SQL

Databricks

Looker

Job description

Senior Manager, Risk Operations - Payments and Fraud

Join us at Scribd (pronounced “scribbed”) as we seek a Senior Manager, Risk Operations - Payments and Fraud. Our mission is to spark human curiosity by creating a world of stories and knowledge, democratizing the exchange of ideas, and empowering collective expertise through our products: Everand, Scribd, and Slideshare.

We foster a culture of authenticity and boldness, encouraging debate, commitment, and action with a customer-centric approach. Our flexible work policy, Scribd Flex, supports balancing individual needs with community engagement, requiring occasional in-person attendance.

We value “GRIT”: demonstrating passion and perseverance towards long-term goals. We seek candidates who can set and achieve goals, deliver results, contribute innovative ideas, and positively influence their teams.

About the Role

The Risk Operations team plays a vital role in safeguarding our business by managing payments and fraud risks. As Senior Manager of Risk Operations, Payments & Fraud, you will lead a team of analysts, collaborating across departments to implement proactive risk management strategies that enhance business outcomes.

Responsibilities

1. Chargeback Strategy & Prevention: Monitor and reduce chargeback rates, develop dispute strategies, manage vendor relationships, and stay ahead of regulatory changes.
2. Fraud Detection & Rule Optimization: Analyze trends, implement fraud rules, lead investigations into card testing and content fraud.
3. Payments Optimization Support: Collaborate with Product, Analytics, and Finance to improve payment processor performance and onboarding of new payment tools.
4. Cross-Functional Risk Insights & Integration: Create dashboards, report to leadership, prioritize risks, and advocate for feature and process improvements.

Qualifications

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations
• Experience managing chargeback programs and optimizing fraud rules
• Hands-on with risk software/tools and global payments ecosystems
• Strong analytical skills and cross-functional collaboration abilities
• Excellent communication skills for executive reporting
• 1+ year of people management experience

Preferred Skills

• Experience with SQL, Databricks, Looker

Compensation & Benefits

Salary ranges vary by location, with specific figures provided for California, US outside California, and Canada. Compensation includes equity and comprehensive benefits such as healthcare, parental leave, 401k/RSP matching, wellness stipends, and more.

Location Requirements

Primarily based in specified US, Canadian, or Mexico City locations, with remote options depending on the role.

Additional Perks

• Healthcare, parental leave, disability plans, and retirement benefits
• Learning & Development programs, wellness stipends, and employee resource groups
• AI tools access, social events, and volunteer opportunities

We are committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds. To accommodate interview needs, contact [e-mail].