Senior Manager, Program & Case Management

Good Shepherd Ministries; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A community service organization in Toronto is seeking a Senior Manager, Program and Case Management to oversee program operations and enhance client services. The ideal candidate will have a Bachelor's degree, at least five years of management experience, and excellent communication and people management skills. The position involves guiding teams, maintaining program quality, and ensuring compliance with regulations. This full-time role promotes a positive and respectful environment.

Qualifications

• Bachelor's degree in social work, business administration, or a related field.
• Minimum five years of management experience in clinical programs or case management.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee administration and operation of programs and services.
• Guide and supervise managers while providing feedback and coaching.
• Prepare funding applications and program reports.

Skills

Customer/public relations skills

Interpersonal skills

Analytical skills

Problem-solving skills

Time management skills

Ability to prioritize workload

People management skills

Education

Bachelor's degree in social work or business administration

Master's in social work

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

A community service organization in Toronto is seeking a Senior Manager, Program and Case Management to oversee program operations and enhance client services. The ideal candidate will have a Bachelor's degree, at least five years of management experience, and excellent communication and people management skills. The position involves guiding teams, maintaining program quality, and ensuring compliance with regulations. This full-time role promotes a positive and respectful environment.