Senior Manager, People Partnerships & Wellbeing

BCAA; Burnaby; On-site; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Career development

Incentives and recognition

Flexible benefits and wellness dollars

Pension plan

Job summary

BCAA in Burnaby, BC, is seeking a Senior Manager, People Partnerships & Wellbeing to lead People Services, disability management, and the health and safety functions. You will advise leaders on workforce needs, handle complex employee matters, and guide investigations with practical recommendations.

The role requires strong HR business partnering, experience with unionized environments, and proficiency with HR systems like Workday.

Qualifications

• Post-secondary education in HR, business or related field.
• Experience leading a team or function (3+ years).
• Strong HR business partnering experience, including complex employee relations and investigations.

Responsibilities

• Lead teams responsible for People Services, disability management, and health and safety.
• Serve as primary People & Culture partner for assigned client group; advise leaders on workforce needs and employee matters.
• Lead complex workplace investigations and provide recommendations on resolution options, risks, and next steps.
• Support collective bargaining, manage grievances, and advise on applying collective agreements.
• Oversee disability management, workplace accommodations, and return-to-work practices, including complex cases.
• Lead health and safety program, ensuring WorkSafeBC compliance and current policies.

Skills

HR business partnering

People Services

Disability management

Health and safety

Workplace investigations

Collective bargaining

Data analytics

Workday

Microsoft Office

Employee relations

Education

Post-secondary education in HR or related field

Tools

Workday

HRIS

Excel

Job description

Senior Manager, People Partnerships & Wellbeing

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Senior Manager, People Partnerships & Wellbeing based in our Head Office in Burnaby, reporting to the Vice President, People & Culture. This is an opportunity to lead a broad portfolio that shapes how we support our team members and leaders. You’ll guide People Services, disability management, health and safety, and wellbeing; advise on complex employee and labour relations matters; and help build practical, consistent people practices across BCAA. Working closely with business leaders and colleagues across People & Culture, you’ll bring sound judgment to sensitive issues, develop your teams, and turn employee feedback and emerging workplace needs into meaningful improvements.

What you’ll do:

• Lead and develop the teams responsible for People Services, disability management, and health and safety.
• Serve as the primary People & Culture partner for an assigned client group, advising leaders on workforce needs, performance, organizational change, and employee matters.
• Lead complex workplace investigations and provide recommendations on resolution options, risks, and next steps.
• Support collective bargaining, manage grievances, and advise leaders on applying collective agreements.
• Oversee disability management, workplace accommodations, and return-to-work practices, including complex cases.
• Lead BCAA’s health and safety program, maintaining compliance with WorkSafeBC requirements and keeping policies and practices current.
• Own our wellbeing program and mental wellness strategy, delivering a quarterly calendar of initiatives, events, webinars, and resources.
• Keep core employee documents and people practices current as employment requirements evolve.
• Partner with the People Experience team to deliver people programs and use employee feedback and program data to improve outcomes.

What you bring:

Post-secondary education in HR, business or a related field. At least 8-10 years of progressive People & Culture experience, including at least three years leading a team or function, or an equivalent combination of education and experience. Strong HR business partnering experience, including advising leaders on complex employee relations matters and workplace investigations. Experience in a unionized environment, including grievance management and collective agreement interpretation. Experience overseeing or working closely with disability management, workplace accommodation, wellbeing, and health and safety programs. Strong working knowledge of BC employment and labour legislation, human rights obligations, and WorkSafeBC requirements. The ability to build trusted relationships, navigate difficult conversations, and provide clear, practical recommendations. Sound judgment, discretion, and the ability to balance employee needs, business priorities, and organizational risk. Strong analytical and organizational skills, with the ability to use data and feedback to improve programs while managing competing priorities. Proficiency with HR systems, such as Workday, and Microsoft Office. Experience in the insurance or mobility industries is an asset.

The salary range for this position is $130,000-$150,000 per year and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• *for permanent employees

We’re always looking for amazing people like you. BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.