Senior Manager, Operational Resilience & Continuity

Scotiabank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Scotiabank in Toronto, Canada, seeks a Senior Manager, Operational Resilience to lead governance, end-to-end process mappings, and business continuity across Global Wealth Management. You will drive incident management, third-party risk planning, and regulatory compliance while coordinating with business and technology partners.

The role requires an undergraduate business degree, deep knowledge of wealth management operations, and strong data analytics with Power BI.

Qualifications

• Undergraduate degree in business-related studies or equivalent.
• Deep understanding of Global Wealth business units, including regulatory obligations and risk governance.
• Experience with quality assurance processes.
• Regulatory experience is an asset (Compliance, Audit, Operational Risk, Third Party Risk, Legal).
• Experience in project management and/or regulatory reform initiatives.
• Working knowledge of data analytics and reporting; Power BI preferred.
• Advanced to intermediate: Excel, PowerPoint, Word, Visio.
• Strong written and verbal communication skills for reports and presentations.

Responsibilities

• Facilitate cross-functional collaboration to build and execute the project plan for Wealth Management operational resilience.
• Advise and design control policies, procedures, and frameworks for new initiatives and products.
• Assess and report on business continuity, disaster recovery, crisis, change, and data risk management.
• Analyze data, alerts, and monitoring results to identify gaps and trends.
• Develop relationships with stakeholders to create an integrated risk framework.
• Champion customer-focused culture and leverage bank relationships and systems.
• Lead and report on operational resilience efforts; provide back-up to the Director.

Skills

Operational resilience

Regulatory knowledge

Power BI

Project management

Stakeholder management

Data analytics

Excel

Communication

Education

Undergraduate degree in business or related field

Tools

Power BI

Excel

Visio

Job description

Scotiabank in Toronto, Canada, seeks a Senior Manager, Operational Resilience to lead governance, end-to-end process mappings, and business continuity across Global Wealth Management. You will drive incident management, third-party risk planning, and regulatory compliance while coordinating with business and technology partners.

The role requires an undergraduate business degree, deep knowledge of wealth management operations, and strong data analytics with Power BI.