Senior Manager, Operational Resilience

Scotiabank; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Scotiabank, a leading bank in the Americas, is seeking a Senior Manager, Operational Resilience to lead the governance and reporting of the Wealth Management operational resilience program. You will oversee end-to-end process mappings, disaster recovery, and third-party risk management to ensure regulatory alignment and business continuity.

The role emphasizes collaboration with business and technology stakeholders across Global Wealth Management.

Qualifications

• Undergraduate degree in business-related studies or equivalent.
• Deep understanding of Global Wealth business units, including regulation and governance.
• Regulatory experience is an asset (Compliance, Audit, Operational Risk, Third Party Risk, Legal).
• Experience in project management or regulatory reform initiatives.
• Experience with data analytics and reporting; Power BI preferred.

Responsibilities

• Facilitate cross-functional collaboration to build and execute the project plan for Wealth Management operational resilience.
• Advise and design control frameworks, policies, and procedures to manage risk in wealth management initiatives.
• Report on business continuity, disaster recovery, crisis management, and third-party risk.
• Analyze data and monitoring results to identify gaps and trends; report findings.
• Develop relationships with stakeholders and control functions for an integrated risk framework.
• Lead and consolidate operational resilience efforts and provide senior-level insights.
• Provide back-up for leadership as needed.

Skills

Data analytics

Power BI

Excel

Communication skills

Leadership

Project management

Stakeholder relations

Problem solving

Time management

Education

Undergraduate degree in business-related studies or equivalent

Tools

Power BI

Excel

PowerPoint

Visio

Job description

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title: Senior Manager, Operational Resilience

Requisition ID: 269444

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Operational Resilience will primarily focus on operational resilience, including governance and reporting, end to end operational process mappings, business continuity, incident management activities and Third-Party Risk Management processes and planning. They will ensure all activities follow governing regulations, internal policies, and procedures. The incumbent will be responsible for reporting and oversight for execution of the operational resilience program for Global Wealth Management (GWM), that will address the needs of the business to identify and ensure ongoing functionality of key Critical Business and Shared Services. The Senior Manager will provide governance and oversight to the operational resilience program and will develop solution roadmaps in collaboration with business and technology stakeholders.

Is this role right for you? In this role you will:

• Facilitate and collaborate with cross functional teams to build out and execute on the project plan and stand up the Wealth Management operational resilience program
  Advise, review and design control and operational policies, procedures, and frameworks to manage risks of new wealth management initiatives, including new products and service offerings, technology platforms, investment tools, digital offerings, and applications
• Assess, report and leverage workstreams for business continuity management, disaster recovery, crisis management, change management, technology and cyber risk management, third-party risk management and data risk management
• Analyze data, alerts and results of monitoring assessments and inventories to identify potential gaps, patterns, and trends
• Develop and foster relationships with stakeholders/control functions and business partners for the purposes of creating an integration risk framework and enhancing business line effectiveness
• Champion a customer-focused culture and leverage broader Bank relationships, systems, and knowledge
• Lead, analyze, consolidate, and report on operational resilience efforts as required
• Provide back-up for Director in their absence

Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have:

• Undergraduate degree in business-related studies or equivalent
• Deep understanding of Global Wealth business units (brokerages, asset management, estates and trust, private banking, mutual fund dealers, and International Wealth Management), including operational processes, regulatory obligations, and risk governance
• Working experience and knowledge of quality assurance processes
• Regulatory experience is an asset, including Compliance, Audit, Operational Risk, Third Party Risk, and Legal
• Work experience in project management and/or regulatory reform initiatives
• Working knowledge and expertise with data analytics and reporting, Power BI preferred
• Advanced to Intermediate level: Excel, PowerPoint, Word, and Visio
• Effective written and verbal communication skills to prepare reports, deliver presentations and effectively interact with GWM business units and other departments
• Relationship building competencies to build/maintain productive relationships with key stakeholders and business unit partners
• Self-starter with excellent time management skills and proven track record of meeting deliverables
• Effective leadership and project management skills
• Expert analytic and problem-solving capability
• A curious mindset, are results-oriented, creative, and highly motivated

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Job Segment: Compliance, Project Manager, Risk Management, Law, Technical Support, Legal, Technology, Finance