Manager - Product Sustainment Strategy & Incidents

Scotiabank; Toronto; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Employee share ownership program

Pension plan matching

Health benefits from day one

Job summary

Scotiabank in Toronto is seeking a Manager of Product Sustainment Strategy & Incidents to lead continued delivery and optimization of AML platforms and services.

You will own product capabilities, coordinate with technology and risk teams, and oversee incident management, governance, and release readiness to drive business value.

The role emphasizes stakeholder engagement, data-driven decisions, and building a high-performing team in a global operations environment.

Qualifications

• Bachelor’s degree in IT, Business or related field with 3–5 years in the financial services AML/compliance.
• Experience coordinating with technology partners across the SDLC and strong stakeholder communication.

Responsibilities

• Support the Senior Manager in executing the product strategy, roadmap, and delivery priorities for assigned AML platforms.
• Act as Product Owner for assigned capabilities with business and technology stakeholders to define requirements, prioritise enhancements, and deliver business value.
• Lead planning, execution, and sustainment of product initiatives ensuring alignment with objectives, regulatory requirements, and enterprise standards.
• Lead incident management and operational sustainment activities for assigned platforms, coordinating resolution of production issues and root-cause analysis.
• Develop business requirements, process designs, business cases, and supporting documentation for solution delivery while identifying risks and mitigation strategies.
• Collaborate with AML Risk, Operations, Technology, Compliance, Audit and Business Lines to resolve issues and manage dependencies.
• Ensure adherence to governance, regulatory compliance, AML/ATF, and data management requirements.
• Lead, coach, and develop a team of Product Owners and Analysts.
• Contribute to standards, templates, playbooks, and best practices to improve delivery and operations.

Skills

UX familiarity

PowerBI

SQL

JIRA/Confluence

SDLC coordination

Stakeholder communication

Cross-functional collaboration

Analytical thinking

Process design

Spanish language (asset)

Education

Bachelor's degree in IT/Business

Tools

ServiceNow

Job description

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Title: Manager - Product Sustainment Strategy & Incidents

Requisition ID: 269761
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Product Management, Design Solutions and Incident Management supports the Senior Manager in the delivery, sustainment, and continuous improvement of technology solutions and operational capabilities that enable Strategic Global AML and Compliance programs across Global Operations. The incumbent serves as a Product Owner and delivery leader for assigned platforms, products, and initiatives, partnering closely with Technology, AML Risk, AMA, Business Lines, PMO, and Operations teams to deliver business value and operational excellence as well as providing day-to-day support for incident management and operational activities

The Manager is responsible for translating business objectives into actionable product capabilities, supporting roadmap execution, managing operational sustainment activities, and ensuring successful implementation of enhancements, releases, and strategic initiatives. Through strong stakeholder engagement, data-driven decision making, and effective team leadership, the role contributes to the successful delivery and ongoing optimization of assigned products and services.

Is this role right for you? In this role, you will:

• Support the Senior Manager in executing the product strategy, roadmap, and delivery priorities for assigned AML platforms and services.
• Act as Product Owner for assigned capabilities, partnering with business and technology stakeholders to define requirements, prioritize enhancements, and deliver business value.
• Lead the planning, execution, and sustainment of product initiatives, ensuring alignment with business objectives, regulatory requirements, and enterprise delivery standards. Coordinate end-to-end including business requirement signoffs to implementation activities, production validation, Hypercare support, defect management, and post-implementation monitoring to ensure solution stability and adoption.
• Lead incident management and operational sustainment activities for assigned platforms, coordinating the resolution of production issues, driving root cause analysis, facilitating stakeholder communications, and ensuring timely restoration of services while minimizing business impact.
• Develop business requirements, process designs, business cases, and supporting documentation to enable successful solution design and delivery outcomes while identifying risks and supporting mitigation strategies.
• Collaborate with stakeholders across AML Risk, Operations, Technology, Compliance, Audit, and Business Lines to resolve issues, manage dependencies, and support strategic initiatives.
• Ensure adherence to governance, operational risk, regulatory compliance, AML/ATF, and data management requirements.
• Lead, coach, and develop a team of Product Owners and Analysts, fostering accountability, collaboration, innovation, and continuous improvement.
• Contribute to the development and adoption of standards, templates, playbooks, and best practices that improve delivery effectiveness and operational excellence.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Bachelor’s degree inInformation Technology, Business or a related field with 3-5 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
• Familiarity with UX, Design Thinking, process design, and user-centered product development.
• Knowledge of Business Intelligence reporting tools (e.g., PowerBI), ITSM tools (ServiceNow, a plus)
• Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
• Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
• Excellent written and verbal communication skills with ability to manage difficult conversations
• Ability to build strong cross-functional business relationships
• Results oriented with strong analytical, problem-solving, and critical thinking skills
• Ability to implement complex processes including data management/migration efforts
• Knowledge of Spanish language is an asset but not required

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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