Manager Operational Oversight and Business Controls

Scotiabank; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager of Operational Oversight & Business Controls to lead compliance and audit initiatives. This role is pivotal in ensuring adherence to policies while mitigating risks across retail and small business sectors. The ideal candidate will have a strong background in team leadership, relationship management, and a thorough understanding of the collections environment. Join a purpose-driven team that values collaboration and innovation, and enjoy the benefits of a hybrid working environment that promotes work/life balance. If you thrive in dynamic settings and are passionate about business analysis, this opportunity is perfect for you.

Benefits

Hybrid working environment

Team collaboration culture

Opportunity for problem solvers

Qualifications

• Experience leading teams and managing relationships effectively.
• Thorough understanding of audit processes and compliance requirements.

Responsibilities

• Lead the internal Policy Attestation and Adherence Program.
• Monitor complaints and support key risk management initiatives.

Skills

Team Leadership

Relationship Management

Audit Processes

Clear Communication

Problem Solving

Education

Undergraduate degree in Finance or Business

4 years equivalent work experience

Tools

Scotiabank’s Privacy Code

Global Compliance Policies

Risk Management Policies

Job description

Title: Manager Operational Oversight and Business Controls

Requisition ID: 216202

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Manager, Operational Oversight & Business Controls supports the overall goals of ScotiaHelps (formally Canada Collections) by attesting to adherence to policy, identifying exceptions and waivers where required, and designing, developing and overseeing implementation of procedures to mitigate risk and ensure adherence to compliance and regulatory requirements. This role supports both retail and small business, including SDA collections.

Is this role right for you? In this role you will:

• Lead the internal Policy Attestation and Adherence Program to ensure the Unit is adhering to current Policy.
• Lead the internal Audit Program to ensure the Unit is prepared for all future audits and OSFI concerns.
• Proactive Testing of Controls and Policy
• Support other key accountabilities where required such as:

• Consumer Protection Framework (CPF)
• Business Continuity Planning
• NIRA oversight
• Privacy incidents
• All Risk Management initiatives including but not limited to Employee Monitoring and Work from Home requirements/reviews
• Partner with the business to ensure all processes are documented, reviewed and QA consistently
• Training oversight to ensure it adheres to policy, regulatory and compliance requirements
• Logical Access

Monitoring Complaints

Demonstrate strong team leadership to motivate and sustain individual and team performance.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Experience leading teams
• Proven relationship management skills
• Undergraduate degree in Finance or Business or 4 years equivalent work experience
• Thorough understanding of the Collections environment at Scotiabank and the Bank’s organizational structure
• Thorough knowledge of the Bank’s products, policies and procedures and their relationships within the Bank
• Thorough knowledge of audit processes and methodologies
• Ability to write clear, concise audit responses as well as internal and external communication
• The incumbent must be familiar with the following:

• Scotiabank’s Privacy Code
• Working knowledge of the policies and handbooks of Scotiabank Global Compliance and Global Risk Management, as they relate to ScotiaHelps
• Scotiabank’s Guidelines for Business Conduct, Internet & Email Code of Conduct
• The policies, procedures and systems of ScotiaHelps
• Knowledgeable about the organization of Scotiabank, particularly, risk management, control, administrative and operational structure, policies, and procedures.

What’s in it for you?

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
• Opportunity to work with an enthusiastic team that helps our customers by ensuring the Bank can deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners.
• Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly.
• Hybrid working environment allowing for work/life balance.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.