Senior Manager of Solution and Technical Delivery(Enterprise Applications)

OpenText; Richmond Hill; On-site; CAD 120,000 - 150,000; Full time

Job summary

OpenText is seeking a Senior Manager of Solution and Technical Delivery to oversee IT solutions delivery and manage cross-functional teams. This role emphasizes collaboration with internal technology teams to enhance system capabilities and is targeted at experienced professionals in the IT sector. Candidates should have a proven track record in leading complex IT projects and successful project delivery in fast-paced environments.

Qualifications

• 10+ years of experience in the information technology field.
• 5+ years of experience in a project delivery role.
• Previous team management experience.

Responsibilities

• Act as liaison between business stakeholders and delivery teams.
• Manage onshore development workforce related to Customer Success.
• Accountable for aligning technology teams in delivering IT solutions.

Skills

Project Management

IT Solutions Delivery

Team Leadership

Communication

Agile Methodology

Education

Bachelor’s in Computer Science or related field

Job description

Senior Manager of Solution and Technical Delivery(Enterprise Applications)

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Senior Manager of Solution and Technical Delivery(Enterprise Applications)

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OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Opentext is seeking a Sr Manager of Solution Delivery and Development to act as a liaison between business stakeholders and lead delivery teams within the IT organization. This individual will be expected to act as the lead on various initiatives within the IT domain. This role will be accountable for working closely with internal Technology teams to design, develop and implement system enhancements.

What The Role Offers

• Own IT related solutions/programs.
• Manage onshore development workforce as it relates to Customer Success Organization applications centered around (Global technical support, Professional Services, and Renewals)
• Partner with offshore development COE to ensure staffing and
• Implement continuous improvement development through modern coding frameworks and best practices.
• Accountable for threading multi-phased solutions/projects across multiple releases into one coherent solution/program.
• Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps.
• Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality.
• Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD.
• Accountable for aligning all technology teams (Digital, Network) when delivering IT solutions.
• Support Architecture (Enterprise and Solution Architects) in defining overall solution approach in partnership with Technology stakeholders.
• Support the Project Manager throughout project life cycle.
• Work with Enterprise Architecture and procurement on defining vendor expectations.
• Working with the PM, Application teams and governance in the creation and management of governance/gating artifacts.
• Accountable / responsible for the managing change requests
• Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates.
• Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
• Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
• Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
• Work with the Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines.
• Manage project and portfolio budgets and assist in managing cost center financials.
• Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
• Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.
  
  

What You Need To Succeed

• Bachelor’s in Computer Science or related field or equivalent experience required.
• 10+ years of experience in the information technology field.
• 5+ years of experience in a project delivery role in a fast paced/agile environment.
• Previous team management experience.
• Previous IT program management experience preferred.
• General understanding of business operations and product delivery.
• Demonstrated ability of successfully leading complex IT projects and programs.
• Ability to successfully implement and control budgets.
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
• Must be able to communicate, present and negotiate at any level of management across the organization.
• Excellent interpersonal and communication skills.
• Exceptional written, verbal and presentation skills.
• Excellent organizational skills.
• Must be familiar and comfortable utilizing the Scrum methodology.
• Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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