Senior Manager - Lottery Projects

Jumbo Interactive; Calgary; Hybrid; CAD 110,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to oversee client lottery programs. This role involves managing complex projects, ensuring compliance with regulations, and leading cross-functional teams. With a hybrid working model, you will enjoy flexibility while contributing to innovative solutions for charities and non-profits. If you have a passion for project management and a commitment to client success, this opportunity is perfect for you. Join a dynamic team that values diversity and inclusion, and thrive in an environment that fosters growth and development.

Benefits

Employee Assistance Program

Health & Wellbeing activities

Focus on talent management

Commitment to Diversity, Equity and Inclusion

Qualifications

• 5+ years of project management experience in customer-facing roles.
• Strong background in budgeting and financial oversight.

Responsibilities

• Manage day-to-day execution of client lotteries and ensure compliance.
• Create project delivery plans and monitor progress for timely execution.

Skills

Project Management

Communication Skills

Leadership

Customer Success Management

Budgeting

Education

Bachelor’s degree in Business Administration

PMP Certification

Customer Success Certification

Job description

About Us
We empower charities and non-profits across Canada by delivering world-class lottery management services and cutting-edge technology solutions. We’re passionate about helping our partners achieve their fundraising goals while providing seamless and innovative experiences for their supporters.

Stride is part of the Jumbo Interactive Group (ASX-300 JIN)—Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company. Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year.

Innovation isn’t just part of what we do; it’s who we are. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

What you will be doing:

You will be responsible for managing the day-to-day execution of client lotteries in accordance with approved project plans, current lottery regulations, and the client’s fundraising objectives. Reporting to the Vice President of Lotteries, this role requires impeccable project management and organizational ability and highly developed communication skills.

Key Responsibilities:

1. Operations Management:
2. Oversee the day-to-day operations of Stride’s clients’ lottery programs, ensuring accurate on-time performance of all elements of the lottery delivery from the period of approval of license through to the completion of prize payouts.
3. Create the project delivery planning documentation, including timelines, tasks, and project milestones and monitor the progress of the plan to identify any delays or issues that may impact the plan.
4. Adjust project plans as necessary to address unforeseen challenges or changes in the project scope.

What We Would Like You To Bring:

• Bachelor’s degree in Business Administration, Project Management, Marketing, or a related field (or equivalent experience).
• PMP (Project Management Professional) certification or relevant project management training is an asset.
• Customer Success or Account Management certification (e.g., Certified Customer Success Manager - CCSM) is an asset.
• Knowledge of lottery operations, fundraising, or gaming regulations is a strong advantage.

Requirements:

• 5+ years of experience in project management, preferably in a customer-facing role managing multiple complex projects simultaneously.
• Experience in customer success or account management, working directly with clients to ensure successful project outcomes.
• Proven leadership experience managing teams, including coaching, mentoring, and performance management.
• Experience working with cross-functional teams, including marketing, operations, finance, and technology.
• Strong background in budgeting and financial oversight, ensuring projects remain within scope and cost parameters.
• Experience working in highly regulated environments and ensuring compliance with industry standards and laws.

Salary: $110,000 - $120,000 CAD p/a

Our Ways of Working:
At Stride, we value balance and flexibility. Based in Calgary, our hybrid working model combines in-office collaboration (3 days per week) with WFH work (2 days per week).

Find Your Freedom at Stride:
At Stride, we're all about ensuring our team thrives. As a valued member, look forward to:

• Commitment to Diversity, Equity and Inclusion across the employee career journey.
• An Employee Assistance Program where you can access counselling and coaching sessions.
• Focus on talent management, including career and skills development.
• Health & Wellbeing activities.

We are a 2024 Circle Back Initiative Gold Employer – we commit to respond to every applicant.