Senior Manager - Internal Communications

Staples Canada; Richmond Hill; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada seeks a Senior Manager, Internal Communications to lead strategic internal communications aligning team members with priorities, purpose, and values. You will translate complex business priorities into clear, audience-focused messaging as a trusted advisor to senior leaders across the organization.

The role provides enterprise-wide leadership across corporate and internal communications, executive and leader communications, HR and change communications, and key programs.

Qualifications

• University or college degree, or equivalent experience. A specialization in corporate communication, public relations, or related field is an asset.
• Exceptional writing, editing, storytelling and verbal communication skills for varied audiences, including senior leadership.
• Proven ability to lead communications for large-scale enterprise events with senior executives.
• Demonstrated ability to develop strategies and translate priorities into practical plans.
• Strong project, event and time management skills with competing priorities and tight timelines.
• Experience developing executive presentations; proficient with MS Word and PowerPoint.
• Ability to use insights and metrics to evaluate communications and drive improvements.
• Bilingualism in French and English is an asset.
• 7–10 years of progressive experience in corporate/internal/change communications and advising senior leaders.

Responsibilities

• Develop and deliver enterprise-wide internal communications strategies and editorial priorities.
• Serve as a trusted advisor to senior leaders on messaging, audience engagement, timing, risk, and channels.
• Create and deliver high-impact executive communications, town halls, presentations, and FAQs.
• Lead communications planning for organizational change, HR programs, and strategic priorities.
• Oversee channels and content including intranet, newsletters, email communications, meetings and events.
• Plan and support major enterprise events and culture initiatives; drive engagement and alignment.
• Establish governance, measurement, and reporting practices to improve effectiveness.

Skills

Exceptional writing

Verbal communication

Strategic counsel

Stakeholder management

Executive presentations

Change communications

DEI practices

Analytics & metrics

Bilingual (French & English) asset

Project & time management

Education

University or college degree

Tools

Microsoft Word

PowerPoint

Job description

Some of what you will do:

The Senior Manager, Internal Communications leads the development and delivery of strategic communications that connect team members to Staples Canada’s priorities, purpose and values. Acting as a trusted advisor to senior leaders and a strategic partner across the organization, this role translates complex business priorities into clear, compelling and audience-focused communications that strengthen understanding, engagement and confidence.

Job Description

Some of what you will do:

The Senior Manager, Internal Communications leads the development and delivery of strategic communications that connect team members to Staples Canada’s priorities, purpose and values. Acting as a trusted advisor to senior leaders and a strategic partner across the organization, this role translates complex business priorities into clear, compelling and audience-focused communications that strengthen understanding, engagement and confidence.

The role provides enterprise-wide leadership across corporate and internal communications, executive and leader communications, HR and change communications, and selected external and B2B initiatives. It establishes strong governance, channel strategy and editorial discipline while ensuring communications are timely, inclusive, consistent and aligned with business objectives. The Senior Manager also builds productive relationships with internal and external stakeholders, uses insights and measurements to improve effectiveness, and leads key programs and events that bring the company’s culture and priorities to life.

Specifically, You Will

• Develop and execute enterprise-wide internal communications strategies, annual plans, and editorial priorities that align with company goals, values, and business objectives.
• Serve as a trusted communications advisor to senior leaders, providing strategic counsel on messaging, audience engagement, timing, risk management, and communication channels.
• Create and deliver high-impact executive communications, including leadership announcements, town halls, presentations, speaking notes, FAQs, and enterprise messaging.
• Lead communications planning and execution for organizational change, business transformation initiatives, HR programs, and other strategic priorities.
• Oversee internal communication channels and content, including the editorial calendar, intranet, newsletters, email communications, meetings, and events.
• Plan and support major enterprise events and engagement initiatives, including leadership conferences, town halls, recognition programs, and culture, inclusion, and community impact activities.
• Establish communications governance, measurement, and reporting practices to assess effectiveness, drive continuous improvement, and ensure consistent, high-quality communications across the organization.

Some Of What You Need

• University or college degree, or equivalent experience. A specialization in corporate Communication, public relations, or a related field is an asset.
• Exceptional writing, editing, storytelling and verbal communication skills, with the ability to simplify complex information and tailor communications for varied audiences, including senior leadership.
• Proven ability to lead communications for large-scale enterprise events, including national town halls, leadership conferences, sales rallies and organizational meetings, while partnering with senior executives to develop compelling content, presentations and messaging that drive engagement and alignment.
• Demonstrated ability to develop communications strategies and convert ideas and business priorities into practical, well-executed plans.
• Strong project, event and time management skills, with the ability to manage competing priorities, changing requirements and tight timelines.
• Experience developing executive presentations and proficiency with Microsoft Word and PowerPoint: familiarity with intranet, email, measurement and multimedia tools is an asset.
• Ability to use insights, metrics and stakeholder feedback to evaluate communications and make data-informed recommendations.
• Bilingualism in French and English is an asset.
• 7-10 years of progressive experience in corporate communications, internal communications, change communications or a related business environment, including experience advising senior leaders and leading enterprise-wide programs while incorporating DEI best practices.

Physical Demands/working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.