Senior Manager, Insurance Operations & Compliance

Coastal Community Credit Union; Nanaimo; Remote; CAD 92,000 - 138,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Insurance Operations & Compliance. This role involves providing strategic leadership to ensure operational excellence and compliance within the organization. You will work closely with senior management to align goals and oversee regulatory updates. Ideal candidates will have extensive experience in the insurance sector, with a strong focus on risk management and compliance. Join a supportive environment that values growth, where you can make a significant impact on both the organization and the community.

Benefits

11.50% employer-paid RRSP contribution

Comprehensive benefits

Work/life balance

Opportunities for education and training

Qualifications

• 10 years of experience in the insurance industry.
• Eligible for Level 3 General Insurance License with CAIB or CIP designation.

Responsibilities

• Provide strategic oversight for operational and compliance excellence.
• Liaise with senior management to address audit gaps.

Skills

Leadership

Risk Management

Compliance

Insurance Knowledge

Problem Solving

Education

Bachelor's Degree or Diploma in a Related Discipline

Level 3 General Insurance License

CAIB or CIP Designation

Tools

EPIC

EZ ITV

Applied Rater

ICBC Software

Microsoft Office

Job description

Senior Manager, Insurance Operations & Compliance

Posting Deadline: Please submit your application by 11:59 PM PST, May 7, 2025

Position Type: Temporary

Duration: Approximately twelve (12) months

Together, Let’s Do Great Things!

Holdco is a joint venture between Coastal Community Insurance Services and Interior Savings Insurance Services. Both organizations operate as separate legal entities, each maintaining their own local focus and branding. We are seeking a Senior Manager, Insurance Operations & Compliance to join our leadership team. If you are passionate about leadership, collaboration, risk management, compliance, and regulatory excellence, we want to hear from you!

This opportunity offers remote work from anywhere in British Columbia, with a preference for candidates based on Vancouver Island.

What’s the role?

As a Senior Manager, Insurance Operations & Compliance, you will provide strategic oversight and leadership to support Holdco’s vision of operational and compliance excellence. You will collaborate with key stakeholders, including Insurance Senior Management and Regional Managers, to ensure alignment with strategic goals and standards.

Your duties will include:

• Operations & Compliance
• Liaise with senior management to address audit gaps and ensure compliance.
• Provide leadership in operational, compliance, and strategic areas.
• Oversee regulation updates, compliance, and license renewals for insurance subsidiaries.
• Manage organizational policies to ensure regulatory compliance and updates.
• Act as Nominee for one or more of Holdco’s subsidiaries.

• Leadership
• Foster a collaborative and innovative work environment.
• Develop workforce strategies for performance management and talent retention.
• Align operational goals with corporate vision and communicate decisions to direct reports.

• Administration and Reporting
• Ensure compliance among direct reports and managers.
• Report audit and compliance results to senior management and recommend solutions.
• Maintain ongoing reporting to ensure agency compliance with regulatory requirements.

What are we looking for?

• Successful completion of a bachelor’s degree or diploma in a related discipline.
• Eligible for Level 3 General Insurance License, with Canadian Accredited Insurance Brokers (CAIB) held for at least five years or Chartered Professional Insurance (CIP) designation.
• 10 years of experience in the insurance industry.

Ideally, you are a flexible, collaborative team player with:

• Solutions-oriented leadership with the ability to overcome obstacles and seek end-user solutions.
• Superior knowledge of personal and business insurance, policies, practices, procedures, and general agency operations, including advanced knowledge of Holdco subsidiaries’ policies and procedures.
• Solid understanding of the competitive financial marketplace environment.
• Thorough knowledge of credit union insurance operations, principles, and values.
• Strong understanding of provincial regulations governing the insurance and financial industries.
• Advanced technical knowledge of insurance systems such as EPIC, EZ ITV, Applied Rater, and ICBC Software, with at least 10 years’ experience.
• Proficiency in Microsoft Office products.

Who are we?

Holdco is a joint venture between Coastal Community Insurance Services and Interior Savings Insurance Services, operating as separate legal entities with their own branding and focus.

About Interior Savings

Interior Savings is a member-owned credit union dedicated to creating local wealth and building vibrant communities. With 21 branches, 16 insurance offices, and other facilities, it offers banking, insurance, and wealth management services to over 70,000 members across 14 BC communities. Over the past 15 years, Interior Savings has returned $58.7 million to members and invested nearly $8 million in community programs.

About Coastal Community

Coastal Community Credit Union (CCCU) aims to improve financial health, enrich lives, and build healthier communities. As Vancouver Island’s largest financial services organization, it offers a wide range of banking, insurance, and wealth management products. CCCU is committed to diversity, inclusion, and community support, with donations, sponsorships, scholarships, and fundraising exceeding $500,000 annually.

Joining Coastal Community means engaging in meaningful work within a supportive environment that values growth and success. Our comprehensive rewards include work/life balance, extensive benefits, an 11.50% employer-paid RRSP contribution, and opportunities for education and training.

Career Band Range (Annual Salary): $92,700.00 to $137,579.00

This salary range reflects a broad spectrum of roles within our organization. Your final compensation will be based on your skills, experience, and role responsibilities.

If this role aligns with your passion and expertise, we look forward to hearing from you!