Senior Manager, HR Operations Control Governance

RBC; Vancouver; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Total rewards program

Bonuses and stock where applicable

Flexible benefits

Professional development

Job summary

RBC in Vancouver seeks a Senior Manager, HR Operations Control Governance to establish and operationalize a comprehensive control framework for globally standardized worker screening and onboarding processes. You will design control monitoring routines, drive control effectiveness across geographic regions, and oversee audit remediation activities.

You will partner with Risk, Compliance, IT, and regional teams to ensure controls meet regulatory expectations, align with enterprise risk appetite,

Qualifications

• Control Framework & Risk Expertise: Translate risk requirements into effective, testable controls and design matrices.
• Process Design & Documentation: Document SOPs, control policies, and testing protocols clearly for audit readiness.
• Audit Coordination: Work with Internal Audit and regulators; manage remediation to closure.
• Communication & Stakeholder management: Explain complex controls to diverse audiences and align geographies.
• Leadership: Collaborate with cross-functional and regional teams without direct authority.
• Change Management: Lead initiatives to improve operational efficiency.

Responsibilities

• Design and establish global control framework for worker screening and onboarding processes.
• Develop and operationalize control monitoring routines across regions; create dashboards and escalation protocols.
• Lead control self-assessments and testing; perform root cause analysis and evidence for audits.
• Oversee audit finding remediation including timelines, remediation quality, and documentation.
• Prepare control effectiveness reports and remediation status updates for quarterly reviews with geographic leads.
• Collaborate with risk, compliance, and IT to align controls with enterprise risk appetite and regulatory expectations.
• Identify emerging control risks via data analysis and benchmarks; propose enhancements.

Skills

ORM principles

Control design

Stakeholder mgmt

Cross-functional collaboration

Data analysis

Communication

Change management

Job description

Job Description

What is the Opportunity?

RBC offers an exciting role as a Senior Manager, HR Operations Control Governance to establish and operationalize a comprehensive control framework for globally standardized worker screening and onboarding processes. In this role, you will design control monitoring routines, drive control effectiveness across all geographic regions, and oversee the completion of audit remediation activities. You will work closely with the Director of Worker Screening & Onboarding Governance and regional teams to ensure controls operate effectively, compliance standards are met, and audit findings are resolved with quality and timeliness..

What will you do?

• Design and establish the control framework for globally standardized worker screening and onboarding processes, including control specifications, KCIs, testing methodologies, and risk/control alignment with RBC’s Operational Risk Framework

• Develop and operationalize control monitoring routines to track control effectiveness across all geographic regions; establish metrics dashboards, exception reporting, and escalation protocols

• Lead control self-assessments and testing including quarterly control reviews, annual control testing, root cause analysis of exceptions, and evidence compilation for audit readiness

• Oversee audit finding remediation including tracking timelines, validating remediation quality, maintaining audit-ready documentation, and reporting remediation status to leadership and Internal Audit

• Support the Global Service & Controls Governance Committee by preparing control effectiveness reports, KCI analysis, exception summaries, and remediation status updates for quarterly review with geographic leads

• Collaborate with geographic leads and regional teams to address control gaps, investigate deviations from standardized processes, and implement corrective actions

• Partner with Risk, Compliance, and IT teams to ensure control design aligns with enterprise risk appetite, regulatory expectations, and system capabilities

• Identify emerging control risks and opportunities through data analysis, stakeholder feedback, and industry benchmarking; recommend enhancements to strengthen control effectiveness and efficiency

What do you need to succeed?

Must have:

• Control Framework & Risk Expertise: Strong understanding of enterprise ORM principles, KRI development, and risk appetite definition. Ability to translate risk requirements into effective, testable controls; design control matrices and risk/control alignment

• Process Design & Documentation: Proven ability to design standardized operating procedures, control policies, and testing protocols. Strong capability to document complex processes clearly for audit readiness and stakeholder understanding

• Audit Coordination: Experience working with Internal Audit and external regulators. Strong understanding of audit methodologies, evidence requirements, and remediation validation. Proven track record of managing audit finding remediation to closure

• Communication & Stakeholder management: Excellent ability to effectively communicate complex control concepts to diverse audiences. Strong interpersonal skills to build alignment and trust across geographies.

• Leadership: Proven experience in collaborating effectively with cross-functional and regional teams without direct authority

• Change Management: Experience in managing and implementing change initiatives to improve operational efficiency.

Nice to Have:

• Experience in operational risk management, compliance, internal audit, or control governance roles

• Background in HR operations, talent acquisition, or people processes to understand the operational context for controls

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

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Job Skills

Change Management, Collaboration, Cross-Functional Collaboration, Detail-Oriented, Effectiveness Measurement, Ethical Business, Fraud Management, Internal Controls, Process Control Design, Process Management, Results-Oriented, Risk Management, Stakeholder Influence, Stakeholder Management, Strategic Thinking

Additional Job Details

Address:

885 GEORGIA ST W:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-28

Application Deadline:

2026-09-18

Note** : ** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.