Senior Manager, Hospitality & Facilities

Medcan Health Management Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Medcan Health Management Inc. is seeking a Senior Manager for Hospitality and Facility Management to enhance client experience and optimize operations at their flagship clinic in Toronto. The ideal candidate will possess strong leadership skills and a passion for service excellence, overseeing teams and ensuring compliance with health and safety regulations. This role offers the opportunity to make a significant impact in a dynamic and supportive environment.

Qualifications

• Minimum of 5 years of experience in a hospitality management role.
• Proven ability to develop and implement client-centric strategies.
• Experience with project management and process improvement.

Responsibilities

• Lead and manage teams, ensuring alignment with core values.
• Develop and implement strategies to enhance client experience.
• Oversee day-to-day facility operations and maintenance.

Skills

Leadership

Communication

Interpersonal Skills

Problem-Solving

Negotiation

Education

Bachelor’s degree in hospitality management, Business Administration, or a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Computerized maintenance management software (Limble)

Job description

Senior Manager, Hospitality & Facilities page is loaded

Senior Manager, Hospitality & Facilities

Apply locations Toronto time type Full time posted on Posted 3 Days Ago job requisition id MED02016

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Position Overview:

Medcan is seeking a dynamic Senior Manager, Hospitality and Facility Management to oversee and optimize facility operations at our flagship clinic. This role requires a strong leader who can collaborate across various teams and drive initiatives aimed at enhancing the client experience and refining service delivery. The ideal candidate possesses robust leadership skills, keen attention to detail, and a passion for building meaningful connections with clients and team members.

Key Responsibilities:

• Leadership and Management: Lead and manage teams, ensuring alignment with Medcan's core values and strategic priorities This include the Facility, Maintenance, Valet and Reception teams

• Client Experience: Develop and implement strategies to enhance client experience, ensuring every interaction is personalized and exceeds expectations

• Hospitality Standards: Maintain hospitality and brand standards across the clinic, ensuring consistency and excellence in service delivery

• Training and Development: Provide continuous training and development opportunities for the teams, fostering a culture of excellence and commitment

• Collaboration: Work closely with internal stakeholders and departments, including marketing, IT, and clinic operations to coordinate project execution and ensure seamless integration of hospitality initiatives

• Innovation: Identify and implement innovative solutions to enhance the client experience and streamline hospitality processes

• Performance Monitoring: Monitor and evaluate the performance of hospitality initiatives, making data-driven decisions to improve service quality

• Facility Management: Oversee the day-to-day facility operations of Medcan’s flagship clinic, ensuring seamless support and functional excellence. Support satellite locations as required.

• Maintenance and Repairs: Coordinate and supervise maintenance and repair activities to ensure the clinic's facilities are in optimal condition. This involves managing relationships with external vendors and contractors

• Engagement and collaboration with Property Management: Establish and maintain clear, effective communication between Medcan and the landlord's property management team to ensure seamless coordination and support for Medcan's operations.

• Food and Beverage Oversight: Monitor and manage the supply, quality, and presentation of food and beverages in our lounges to ensure exceptional service and customer satisfaction.

• Safety and Compliance: Ensure that all facilities comply with health, safety, and environmental regulations. Conduct regular inspections and audits to identify and address potential hazards

• Space Management:Collaborate with relevant teams to optimize the use of space within the clinic to accommodate various functions and services. This involves supporting the planning and execution of room reallocations and renovations as needed to ensure the efficient and effective use of available space.

• Security: Oversee and enhance security measures to protect the clinic's assets and ensure the safety of clients and staff. This includes managing access control systems, monitoring security protocols, and implementing necessary improvements to maintain a secure environment.

• Budget Management:Work collaboratively to develop and manage the facility management budget, ensuring cost-effective solutions that do not compromise quality and safety. This involves supporting careful planning, monitoring expenditures, and identifying opportunities for cost savings while maintaining high standards.

• Sustainability Initiatives: Champion and integrate sustainable practices within facility operations, focusing on eco-consciousness, energy conservation, and waste reduction programs.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field

• Minimum of 5 years of experience in a hospitality management role, preferably in a luxury hotel, luxury retail or healthcare/wellness setting

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Proven ability to develop and implement client-centric strategies

• Experience with project management and process improvement

• Ability to work in a fast-paced, dynamic environment

• Proven track record of successfully leading and developing high-performing teams

• In-depth knowledge of industry regulations and best practices in clinical operations

• Strong leadership, analytical, problem-solving, and negotiation skills

• Demonstrated coaching, mentoring, and people management expertise

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Familiarity with computerized maintenance management software (Limble)

This role will be reporting to the General Manager.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.