Senior Manager, Engineering - Branch Applications

TD Bank Group; Toronto; Sur place; CAD 149 000 - 190 000; Plein temps

Résumé du poste

TD Bank Group in Toronto is seeking a Senior Engineering Manager to oversee the ongoing support, development, and management of branch servicing applications. You will ensure availability and performance, manage problem resolution, and coordinate with teams to maintain a high standard of service.

The role requires a Bachelor's degree in computer science or related field and 10+ years of tech delivery, with prior Development Manager experience.

Qualifications

• Bachelor's degree in computer science or related field.
• 10+ years of in-depth experience delivering complex technology projects.
• Hands-on or prior role as a Development Manager.
• Proven experience in application support and development management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Experience with large-scale modernization initiatives.
• Familiarity with business continuity and disaster recovery planning.
• GitHub and Co-pilot experience.

Responsabilités

• Monitor application health reports, shift manager reports, and alerts; implement corrective actions.
• Investigate problems, perform impact analysis, and implement changes.
• Monitor and review change schedules; collaborate with partners on risks.
• Administer the on-call process and rotation schedules.
• Manage vendor and third-party supplier relationships and contracts input.
• Conduct one-on-one meetings and performance reviews; support career development.
• Ensure annual testing and setup of infrastructure for business continuity.

Connaissances

Leadership

Problem solving

Communication

DevOps

ITIL

GitHub

Co-pilot

Vendor mgmt

Scheduling

Monitoring tools

Formation

Bachelor's degree

Outils

GitHub

Co-pilot

Monitoring tools

Description du poste

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $148,800 - $190,100 CAD The pay details posted reflect a temporary market premium specific to this role that is reassessed annually. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.

Job Summary

We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.

Key Responsibilities

• Application Support: Monitor application health reports, shift manager reports, and alerts to recommend and implement corrective actions. Review operating system logs and maintain the health of managed components. Investigate and resolve issues at different support levels
• Problem Management: Investigate problems, perform impact analysis, and implement changes to resolve. Participate in post-incident review sessions.
• Change Management: Monitor implementation schedules Review high-risk and high-impact changes Engage with partners for application-specific concerns
• On-Call Management: Administer the on-call process and develop on-call rotation schedules Manage on-call equipment and ensure holiday and vacation coverage
• Vendor and Supplier Management: Manage vendor and third-party supplier relationships Review and provide input to vendor contracts
• HR Activities: Conduct one-on-one meetings with the team Conduct performance reviews and career development discussions Organize management and team meetings
• Business Continuity: Ensure annual testing and setup of infrastructure plans

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 10 years of in-depth experience working with technology development, testing and infrastructure to deliver complex technology projects.
• Hands-on experience or prior role as a Development Manager
• Proven experience in application support and development management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with large scale modernization initiatives.
• Familiarity with business continuity and disaster recovery planning.
• GitHub and Co-pilot experience
• Experience with scheduling and monitoring tools

Preferred Qualifications

• Experience with vendor and third-party supplier management.
• Knowledge of ITIL processes and best practices.
• Host Knowledge

Host Knowledge

Where You Will Work You’ll be expected to work primarily on-site at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific