Sr. Business Systems Analyst I

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is seeking a Sr. Business Systems Analyst - L09 in Toronto, ON. You will lead delivery of system requirements, partner with stakeholders, and shape the future state of enterprise marketing technology across marketing solutions.

You will work in a fast-paced environment, ensuring traceability, quality, and alignment with TD standards. Knowledge of data flows, ETLs, Jira/Confluence, and agile practices is highly valued.

Qualifications

• Undergraduate degree or Technical Certificate.
• 5-7 years relevant experience.
• Experience working in Agile.
• Salesforce experience an asset.
• Experience in Marketing applications in the financial services industry as an asset.
• Knowledge / experience with Data Flows, Integrations and ETLs an asset.
• Familiarity with Jira/Confluence and Behavior Driven Development (BDD) an asset.
• Creative problem solver with the ability to develop, enhance, and support highly customized applications.
• Familiarity with Jira and Confluence tools.

Responsibilities

• Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks.
• Provide technical leadership and work with partners to plan, elicit, analyze, document, communicate and manage functional and non-functional requirements.
• Identify, document, and validate current state technology capabilities and support stakeholders to design the future state.
• Collaborate with stakeholders to determine solutions and assess impact to processes and systems.
• Translate business requirements into detailed functional specifications including non-functional requirements.
• Own traceability of system requirements through design, development, testing, and deployment.

Skills

Agile experience

Communication skills

Problem solving

Requirements analysis

Stakeholder collaboration

Education

Undergraduate degree or Technical Certificate

Tools

Jira

Confluence

Salesforce

Job description

Job Details

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

Job Description

Sr.Business Systems Analyst - L09

Department Overview: Enterprise Marketing Technology (EMT) is responsible for the design, building, maintenance, and scaling of solutions enabling the bank's Marketing roadmap. Our mission is to enhance customer engagement, optimize Marketing solutions and deliver data-driven insights that fuel the growth of the business. Enterprise Marketing Technology is a key construct within Canadian Banking Technology, to improve competitive advantage and market leadership. It is an investment in the people, processes, and technology to execute strategic technology delivery in an industrialized, cost effective, and high-quality manner.

Accountabilities

• Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks.
• Provide technical leadership and work in close partnership with various partners and stakeholders to plan, elicit, analyze, document, communicate and manage functional and non-functional requirements.
• Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• Translate business requirements into detailed functional specifications taking in account non-functional requirements.
• Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Provide operational / process-related analysis and support to various extents.
• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Support and contribute to change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Adhere to the TD code of conduct.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

Advanced to Expert knowledge of system analysis process and techniques, Advanced to Expert knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules, Advanced to Expert knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks, Advanced understanding of business supported and business analysis, Provides leadership and guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs, Lead technology requirements management for high risk, strategic initiatives, Identifies and leads problem resolution for complex technology requirements-related issues, Leads and provides guidance on the identification, maintenance, and reporting of traceability of system requirements, Works independently as the senior or lead system analyst and coaches/guides members within area of expertise, Subject matter expert and consults with clients and/or project teams, Reports to a Manager, Senior Manager, or Practice Lead.

Job Requirements

• Undergraduate degree or Technical Certificate
• 5- 7 years relevant experience
• Experience working in Agile
• Salesforce experience an asset
• Experience in Marketing applications in the financial services industry as an asset
• Knowledge / experience with Data Flows, Integrations and ETLs an asset
• Experienced in Jira/ConfluenceFamiliarity with Behaviour Driven Development (BDD) an asset
• Creative problem solver, ability to understand, develop, enhance, and support highly customized applications
• Familiarity with tools like JIRA, and Confluence.
• Strong verbal and written communication skills are essential
• Superior multi-tasking skills and the ability to work in a fast paced, deadline-oriented and complex environment/systems
• Build personas, storyboards, flowcharts, wireframes and prototypes
• Work closely with other designers, architectures, and engineers to ship extraordinary products and experiences
• Design flows and experiences that are incredibly simple and elegant
• The chosen candidate will work in a high paced team on a high visibility project. He/she will be expected to work in an agile environment and be able to consistently deliver quality work
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Develop software that is both reliable and scalable as the eventual user base will be the entire bank
• In depth understanding of full application stacks and the ability to work in any layer (client/server/business/database)
• Effective time and task management skills, including the ability to manage concurrent deliverables
• Ability to code, debug, research, analyze and problem-solve development issues
• Knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective
• Strong customer orientation and a professional approach with the ability to interact with all levels within the organization
• Demonstrated ability to grasp and translate technical concepts, think independently, and take the initiative required to resolve issues in a team structure
• Self-motivated team player with high energy and ability to work independently as well as within a team
• A positive can-do attitude with openness to promoting knowledge sharing
• Nice to have - Experience with Service Now & financial industry

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific