IT Support Analyst IV

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 70,000 - 98,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) in Toronto, Ontario is seeking an IT/Applications Support professional to provide day-to-day application and system support. You will work with a team to resolve client issues, monitor performance, and analyze logs across Java APIs and cloud services.

Experience with UNIX/Linux, Azure, and monitoring tools is valued, along with strong communication and incident management skills. Shift-based schedule and onsite work four days per week are part of the role.

Qualifications

• Undergraduate degree or Technical Certificate.
• Exposure to UNIX/Linux servers and ability to execute basic CLI commands.
• Knowledge of monitoring tools (Splunk, Dynatrace, Datadog) and batch tools (CA7, Autosys).
• Ability to read/understand support for Java-based APIs and perform real-time log analysis.
• Foundational knowledge of Azure cloud services (App Services, ADF, ADLS, SQL).
• Foundational knowledge of incident management practices and escalation processes.
• Basic knowledge of SQL and familiarity with ITIL/ServiceNow is a plus.

Responsibilities

• Provides day-to-day application/system support.
• Applications/systems and tasks are low to moderately complex and performed under guidance.
• Participates in resolving client applications/system issues.
• Performs basic problem determination.
• Generally reports to a Team Manager / Manager / Senior Manager.
• Work effectively as a team, supporting other members in resolving service issues.
• Prioritize and manage workload to deliver quality results and meet timelines.
• Promote a positive work environment that supports service, quality, and teamwork.

Skills

Communication skills

Mainframe knowledge

SQL basics

Incident management

Education

Undergraduate degree or Technical Certificate

Tools

UNIX/Linux

Splunk

Dynatrace

Datadog

CA7

Autosys

Java APIs

Azure App Services

Azure Data Factory

Azure Data Lake Storage

Azure SQL

Python

JSON

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Provides day-to-day application/system support
• Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision
• Participates in resolving client applications/system issues
• Performs basic problem determination
• Generally reports to a Team Manager / Manager / Senior Manager

EDUCATION & EXPERIENCE

Undergraduate degree or Technical Certificate Proficiency in Communication skills, should be able to effectively communicate production issues to different stakeholders, handling team meetings and write professional emails. Exposure to UNIX/Linux servers and the ability to execute basic command-line (CLI) commands for day-to-day tasks such as file navigation/management, directory structure, and permission management. Knowledge of application/server performance monitoring tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys. Ability to read, understand, and support Java-based APIs, and perform real-time application log analysis. Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL. Knowledge of automation tools, frameworks, and languages such as Python and JSON, plus a foundational understanding of AI concepts. Foundational knowledge of incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds. Awareness of z/OS mainframe fundamentals, architecture & components and knowledge of mainframe languages and utilities such as COBOL, JCL, and DFSORT, as well as mainframe dataset structures and databases such as DB2 and IMS.

Good-to-Have Skills

• Knowledge of SQL fundamentals and the ability to write basic read queries.
• ITIL tools (e.g., ServiceNow).

Shift rotation: please note that this role requires work scheduled in shifts across 7 days/week and hours between 9 AM to 9 PM EST, 4 days per week are required onsite in office.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

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Our Values At TD

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific