Senior Manager, Electronic Payment Processing, GTB Payment Operations - Toronto

Scotiabank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Scotiabank in Toronto is seeking a Senior Manager to lead the GTB Payment Operations team, shaping the processing of cash management payments and related services. You will drive efficiency, risk management, and customer-focused operations across Corporate, Commercial and Small Business segments.

You will supervise ~5 FTE, partner with Directors and Technology teams, and ensure procedures comply with CPA/US standards while delivering measurable improvements in service levels and control

Qualifications

• 7–10 years of management experience in back-office payments and risk controls.
• Strong MS Office and process-management software proficiency.
• Excellent communication and stakeholder influence.
• Knowledge of CPA/US standards and corporate banking policies.

Responsibilities

• Lead GTB Payment Operations to improve efficiency and performance.
• Develop production metrics and MIS for senior management.
• Oversee automation initiatives with projects and technology teams.
• Supervise ~5 FTE and set performance expectations.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Back-office leadership

Payments processing

Risk management

MS Office

Communication skills

Strategy & relationships

Financial services knowledge

Education

Post-Secondary Education

Tools

Process management software

Job description

Requisition ID: 274372

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The GTB Payment Operations team is part of Global Transactional Banking and the largest operational support unit for GTB (Global Transaction Banking) within Scotiabank. As a member of the Electronic Processing team, the Senior Manager is responsible for contributing to the overall success of the division which processes payments valued at approximately CAD 5 Billion+ equivalent per day in a manner consistent with the overall strategy of developing a customer-focused global support culture.

The incumbent will work closely with the Director - GTB Payment Operations in the identification, initiation, research and development of process solutions with the intent of improving overall operational efficiency/effectiveness while ensuring that compliance, risk and regulatory issues are adhered to. They may supervise a staff of approximately 5 FTE. The incumbent provides effective and efficient leadership to staff who provide specialized support to a highly diverse base of Correspondent Banking, Corporate, Commercial and Small Business customers of the Bank. Support is provided on operational fulfillment, processing, investigating and product consultation for the bank’s cash management electronic banking payment and cash letter services.The incumbent is responsible for operational effectiveness and efficiency and manages, Electronic Payment Processing officers, Vostro Accounting, and Cashiering Services.

What You'll Do

• Work with the GTB Payment Operations team to resolve highly complex, multi-faceted problems to meet the business needs with a specific focus on creating tangible / measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
• Direction will be provided by both the Director/Managing Director.
• Assist in the development and operation of a comprehensive production management metrics process that provides necessary MIS to GTB Senior Management for decision support purposes
• Work with the GTB Projects Team and Technology teams to design and transfer large scale manual processes for automation by building business requirements and providing process expertise
• Identifies the need for conferences in order to resolve complex customer issues when all existing processes have failed to provide satisfactory resolution.
• May interact with external customers, when appropriate, on recommendations in order to prevent reoccurrence of similar challenges
• Ensure relevant data/credit limits/approvals/standard operating procedures are documented/retained and adhered to in accordance with bank strategy
• Effectively manage and supervise staff (through project assignments) by setting (or providing input for) performance expectations, monitoring performance, providing performance feedback as required
• Assists Officers, Managers, Sr. Managers, and Director with assigned tasks within different pods/teams
• Reviews/provides authorization for transactions and/or temporary credit requests to execute the requirement of servicing / amendments to existing accounts, products & services, and subsequent funding as applicable.
• Operates independently day-to-day within assigned authorities/limits (transactional limits up to $999 Million and/or lending limits up to $20 million in total authorized credits)
• Reviews and processes high volume of standard/non-standard service and credit transactions of companies.
• Acts as a dedicated point of contact for day to day service activities and provides service and support to our clients and business partners as required. Business Units supported are: Commercial Banking, Small Business, Corporate, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, Resiliency, and other operational units (as applicable)
• Participates in pilots, and test & learns, as required.
• Participates in cross-training to broaden skillsets across different areas.
• Assists different Service Pods as needed, includes providing back up to Managers/Assistant Managers, and coverage for the officers within the Service teams as required.

What You'll Bring

• Practical knowledge and 7 to 10 years of management experience in Back office Products with solid understanding of Payment Processing, CPA/US standards, back office operational processes/interfaces and risk management techniques
• Superior technical knowledge in MS Office tools and process management software
• Strong communications and influencing skills
• Solid process/procedural documentation skill
• Post-Secondary Education or a minimum of 5 years of relevant working experience in Financial Services or related industry.
• Knowledge of business credit as it applies to Corporate and Commercial Banking’s policies & procedures, products & services, and security & collateral documentation.
• Strong leadership and strategic relationship skills
• Knowledge of Microsoft Office (Excel, Word, and Outlook)

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.