Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto

Scotiabank; Toronto; On-site; CAD 85,000 - 115,000; Full time

Job summary

Scotiabank's Global Transaction Banking division in Toronto seeks an experienced Assistant Manager to drive Trade Finance Operations. You will support customer needs, manage documentation, and coordinate with cross-functional teams to ensure compliant, efficient processing of LC, guarantees, and collections.

A strong background in trade finance and risk controls is required. The role emphasizes deep product knowledge, adherence to policies, and proactive problem solving within a high-volume

Qualifications

• Minimum 5–10 years of Trade Finance experience.
• Experience with Trade Finance documentation and letters of credit.
• Certified Documentary Credit Specialist preferred.
• Thorough knowledge of UCP600, ISP98, URDG 758, URC 522/725, ISBP and SWIFT procedures.

Responsibilities

• Champion a customer-focused culture to deepen client relationships and leverage bank relationships.
• Ensure all customer trade needs are addressed per Scotia Service Standards and compliant to policies.
• Verify client documentation is complete, compliant and properly authorized.
• Assist TFO Analyst in resolving escalated client/transaction issues.
• Respond promptly to requests and complaints from customers and GBP Sales with workable solutions.
• Negotiate terms of trade instruments and escalate as needed for final decisions.

Skills

Customer service

Negotiation

Communication

Problem resolution

Cross-functional teamwork

Analytical thinking

Tools

T360

GTX

CorrRisk

Intralink

SAP Business Objects

Job description

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Title: Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto

Requisition ID: 273851

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Trade Finance Operations (TFO) in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You'll Do:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Ensuring all aspects of the customers’ trade needs are addressed in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and in doing so positively differentiate the level of service/support provided to the customer from that provided by other financial institutions as it related to trade services.
• Verifying that all client documentation is complete, compliant and appropriately authorized.
• Supporting the TFO Analyst in resolving escalated client and/or transaction issues.
• Responding promptly and effectively to request, concerns and complaints from customers, GBP Sales team and other departments in order to propose workable solutions.
• Negotiating with the customers and/or GBP Sales the terms of the proposed trade instruments and making final decisions or where escalation is required recommending solutions to the TFO Manager.
• Developing and maintaining an excellent specialist knowledge and strong understanding of GBP Trade Finance products, services and pricing.
• Providing a high degree of service and support combined with innovative approaches to resolving Customer/Sales Officer issues while maintaining an overall low risk for the Centre.
• Participating in client meetings when appropriate, to provide expertise and recommendations as required on electronic product features, discussing trade instrument structuring options, Service Level Agreements, etc.
• Setting up Customer profiles and maintaining appropriate customer files/documents and customer records.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, AML/ATF and Sanctions Pre-Transaction Due Diligence and Enhanced Due Diligence Procedures and Operational Risk Review Procedures and Service Level Agreements.
• Support the TFO Manager with day-to-day Centre Operations, day-to-day operational controls, risk management and compliance including but not limited to preparing regular monthly and ad-hoc reporting and act as back-up for the TFO manager and other TFO Assistant Manager as required.
• Assist TFO manager to build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
• Verifying and /or releasing activities related to Documentary L/C, Standby Letter of Credit/Letter of Guarantee and/or documentary collection in the Trade 360 as per authorized limits.

What You'll Bring:

• The incumbent must display initiative, be a highly customer service-oriented team member, flexible and committed to success of the team.
• Excellent customer relationship management and problem resolution skills.
• Expert negotiating, influencing and communication skills (verbal and written).
• Tact in dealing with clients and internal business partners, recognition of business and political impact of communications and actions.
• Ability to remain calm and effective during high pressure situations; receive escalations from client and GBP Sales and elevate to internal/external problem management stakeholders for resolution, and report status back to client and BNS partners on a timely basis.
• Ability to provide Analyst expertise to leadership and sound ability to work effectively within, a cross-functional team environment that can include many reporting levels and varying skills/competencies.
• For the most part, the incumbent is expected to operate independently. However, they will be required to elevate those matters relating to policy issues, facilitating appropriate transactions outside his/her Authorized Transaction Limits of TFO and transactions involving potential loss/exposure.
• Signing limit – as per Trade and Supply Chain Finance Transaction Signing Authority Limits.
• Liaises with different areas of the Bank, including but not limited to FI, TFRC, TFDS, TFPS, BBO, branches/CMCC and GWO CLS.
• Systems used are relating to Trade Finance: including but not limited to T360; GTX; CorrRisk; Intralink; SAP Business Objects.
• Thorough and complete knowledge of the Uniform Customs and Practice for Documentary Credits (currently UCP600), ISP98, URDG 758, the Bills of Exchange Act, URC 522, URR 725, ISBP and SWIFT procedures and any other applicable
• Expert and working knowledge of Bank’s trade business related products, services, processes and pricing.
• Excellent knowledge of Bank’s regulations, policies, procedures, operations and functions.
• Thorough knowledge of the Bank’s transactional services.
• Working knowledge of the Bank’s Anti Money Laundering and compliance policies and procedures.
• Working knowledge of techniques to generate quality referrals.
• Thorough knowledge of the Bank’s automated systems.
• Proficiency in computer applications related to Trade Finance and Microsoft Office.
• 5 to 10 years of Trade Finance experience.
• Preferred – Certified Documentary Credit Specialist.

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.