Senior Manager, Digital Strategy & CX
TELUS Digital
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
TELUS Digital seeks a Senior Manager, Client Strategy to own high-stakes commercial investments from pre-sales pitches through portfolio expansion. Translate digital trends, contact center pressures, user insights, and AI opportunities into strategies for Fortune 500 and mid-market clients.
You will work cross-functionally within our Commercial organization to shape and win transformative deals, guiding stakeholders through complex challenges with clarity and conviction.
Qualifications
- 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company.
- Proven CX expertise within the contact center.
- Proven ability to scope, refine, and pitch commercial opportunities, cross-functional from pre-sale to post-sale.
- Expert communicator and storyteller with C-level audiences.
- Deep command of digital strategy, user-centered research, journey mapping, product roadmaps.
- Hands-on experience with enterprise AI tools and emerging tech.
- Experience designing and facilitating strategic stakeholder workshops.
Responsibilities
- Own the commercial narrative with Sales and Industry Leaders for client proposals and investments.
- Shape the pipeline early and build audience-tailored messaging for digital transformation leaders.
- Facilitate strategic workshops and translate outputs into actionable recommendations.
- Map business needs to TELUS Digital offerings across industries.
Skills
Education
Job description
TELUS Digital seeks a Senior Manager, Client Strategy to own high-stakes commercial investments from pre-sales pitches through portfolio expansion. Translate digital trends, contact center pressures, user insights, and AI opportunities into strategies for Fortune 500 and mid-market clients.
You will work cross-functionally within our Commercial organization to shape and win transformative deals, guiding stakeholders through complex challenges with clarity and conviction.
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