Senior Manager Digital Product Design

RBC; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a visionary Design Lead to shape the future of digital product design. In this pivotal role, you will guide talented teams to create exceptional user experiences across various digital platforms. You will leverage your extensive experience to foster collaboration and innovation, ensuring that every interaction with clients is meaningful and impactful. Join a forward-thinking organization that prioritizes work-life balance and values the contributions of its design professionals. This is an exciting opportunity to make a significant impact in a dynamic environment where creativity and strategy converge.

Benefits

Work/life balance

Inclusive workplace culture

Professional development opportunities

Supportive team environment

Qualifications

• 10+ years of design experience with 3-5 years in leadership roles.
• Experience in Agile delivery frameworks and matrixed environments.

Responsibilities

• Lead and manage multiple design teams to deliver exceptional digital experiences.
• Optimize team performance within an Agile framework.

Skills

Commercial Acumen

User Experience (UX) Design

User Interface (UI) Design

Product Development Methodology

Decision Making

Content Strategy Development

Education

BA/BS in Design or related field

MA/MS in Design or related field

Job description

Job Summary

Plans and directs all aspects of an organization's product design policies, objectives, and initiatives. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

Job Description

About Design at RBC Direct Investing

Our goal is to bring a world class digital experience to our clients. To get there, we’re putting strategy, research, design principles, and technical innovation at the centre of everything we do. But we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

We want every point of contact with our RBC clients to feel important to them. That’s where you come in. Design leads shape the products we create through each of our digital products. As people managers, they guide designers on their team to create exceptional experiences.

As a leader, you will make decisions to empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand-up a high-performing product design team, operationalize and organize the team within an Agile framework in a scrum or lean UX model. You will optimize the effectiveness of the design team over time within a collaborative, cross-functional, matrixed enterprise environment. Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.

What you would work on

Product Design Strategy & Delivery

• Lead multiple teams and squads across a journey and/or within a line of business
• Provide product design direction & oversight to ensure craft excellence and consistency aligned to design platform guidelines
• Participate in product roadmapping, big room and quarterly planning in alignment with business and product OKRs
• Formulate and validate design hypotheses through iterative releases of MVP to align business objectives with customer needs
• Align to Agile methodology and promote a test-and-learn approach to build, deliver and refine the right products for the right audiences in the right ways

Collaboration & Partnerships

• Represent the Digital Product Design practice at a leadership level within cross-functional product teams and with critical senior and executive-level stakeholders
• Work at the front line to position the design practice as a trusted business partner that provides measurable business value
• Facilitate demos, presentations, workshops and stakeholdering sessions with all partners, including business, product, technology, risk, legal, etc. around product objectives and priorities
• Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress

People Management

• Establish cadence for regular check-ins and empower your team to manage the day to day tasks, checking in often enough to ensure they are on track to deliver value against our business objectives without micro-managing
• Provide career, leadership development, coaching and guidance through recurring team and one-on-one check-ins. Manage, mentor, motivate, lead and inspire the team to constantly deliver excellence in performance and in behaviours aligned with the Leadership Model
• Build the capability of designers across the Digital Design team by providing open and candid feedback, direction, and coaching
• Aid in the sourcing, recruiting, hiring and retaining of high performing talent

What’s in it for you

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
• You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve.
• Work/life balance is important to us; you will be part of a company that values your time.

What do you need to succeed?

Must-have

• BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
• At least 10 years of experience as a designer
• A minimum of 3-5 years’ experience leading teams and complex digital projects
• Experience working in an Agile delivery framework in a Scrum or Lean UX model
• Experience dealing with specific challenges of a matrixed enterprise environment
• Project management skills to plan, analyse resources in order to meet delivery requirements
• Experience coaching and mentoring team members

Nice to have

• MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
• Industry experience with Financial Institutions

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Job Skills

Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-05

Application Deadline:

2025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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