Senior Manager - Creative Operations

Staples Canada; Richmond Hill; Hybrid; CAD 115,000 - 160,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada seeks a Senior Manager, Creative Operations to optimize creative and production workflows, allocate resources, and oversee campaign delivery. You will bridge creative leadership, project management, and marketing to maximize team capacity and deliver high‑quality work.

The role requires 8–10+ years in creative operations or agency environments, with strong experience in resource management and forecasting, within a hybrid work setup in Richmond Hill, ON.

Qualifications

• Bachelor’s degree in marketing, Communications, Business, or related field.
• Creative workflow management.
• Resource allocation and forecasting.
• Marketing campaign operations.
• Project management methodologies.
• Process design and optimization.
• 8–10+ years of experience in creative operations, project management, or agency operations.
• Experience working within creative agencies or in-house creative teams.
• Strong background in resource management and capacity planning.
• Experience managing large-scale marketing or creative campaigns.

Responsibilities

• Lead the operational framework supporting creative organization, ensuring efficient creative delivery and workflow management.
• Oversee creative and production team capacity planning, ensuring appropriate allocation of designers, writers, producers, and other creative resources.
• Plan and manage ramp‑up and ramp‑down of campaigns, special projects, and team units, aligning the right talent and capacity to business demand for efficient execution.
• Ensure all creative workflows through defined intake and briefing processes.
• Partner with Marketing, Channel Partners, Merchandizing, and Creative teams to align priorities and campaign timelines.
• Establish clear roles and responsibilities across creative and production teams.
• Partner with Creative Director to ensure processes support creative excellence.

Skills

Creative workflow management

Resource allocation

Forecasting

Marketing campaign operations

Project management methodologies

Process design and optimization

8–10+ years of experience

Experience in creative agencies or in‑

Education

Bachelor’s degree in marketing, Communications, Business, or related field

Job description

Some of what you will do

The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality.

Job Description

The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality. This position serves as the operational bridge between creative leadership, project management, marketing stakeholders and the rest of Staples enabling scalable campaign delivery and maximizing team capacity.

Specifically, You Will

• Lead the operational framework supporting creative organization, ensuring efficient creative delivery and workflow management.
• Oversee creative and production team capacity planning, ensuring appropriate allocation of designers, writers, producers, and other creative resources.
• Plan and manage ramp‑up and ramp‑down of campaigns, special projects, and team units, aligning the right talent and capacity to business demand for efficient execution.
• Ensure all creative workflows through defined intake and briefing processes.
• Partner with Marketing, Channel Partners, Merchandizing, and Creative teams to align priorities and campaign timelines.
• Establish clear roles and responsibilities across creative and production teams.
• Partner with Creative Director to ensure processes support creative excellence.

Some Of What You Need

• Bachelor’s degree in marketing, Communications, Business, or related field.
• Creative workflow management.
• Resource allocation and forecasting.
• Marketing campaign operations.
• Project management methodologies.
• Process design and optimization.
• 8–10+ years of experience in creative operations, project management, or agency operations.
• Experience working within creative agencies or in-house creative teams.
• Strong background in resource management and capacity planning.
• Experience managing large-scale marketing or creative campaigns.

Physical Demands/working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.