Senior Manager, Content Marketing

Tbwa Chiat/Day Inc; Canada; Remote; USD 135,000 - 165,000; Full time

Job summary

An innovative firm is seeking a content leader to drive AI customer service excellence. This role involves simplifying complex AI topics, crafting compelling narratives, and producing high-quality content that engages diverse audiences. The ideal candidate will thrive in a fast-paced environment, leveraging AI tools to enhance content efficiency while maintaining authenticity. Join a pioneering company that values personal growth and offers a remote-first culture with numerous benefits, including unlimited vacation and a wellness account. If you're passionate about AI and eager to shape the future of customer service, this opportunity is for you.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

Qualifications

• 8+ years in content leadership within deep tech, preferably AI or machine learning.
• Skilled at using AI and analytics tools to track performance and glean insights.

Responsibilities

• Establish Ada as the voice in AI customer service with engaging content.
• Lead a results-driven content team, fostering innovation and learning.

Skills

Content Leadership

AI Technologies

B2B Environment

Analytics Tools

Team Management

Narrative Crafting

Tools

AI Tools

Analytics Tools

Job description

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Minimum Requirements

• 8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields.
• Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency.
• Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences.
• Excel at translating business goals into actionable content strategies that drive measurable outcomes.
• Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly.
• Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals.

Outcomes

• Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future.
• Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences.
• Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders.
• Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity.
• Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results.
• Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.

The expected salary range for this position is $135,000 to $165,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

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