Senior Manager, Compliance, Licensing & Enforcement

City of Mississauga; Mississauga; On-site; CAD 157,000 - 211,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Compliance, Licensing & Enforcement. In this pivotal role, you will lead a dynamic team responsible for ensuring regulatory compliance and driving strategic initiatives. With a focus on stakeholder engagement and policy development, you will champion projects that enhance community standards and uphold the integrity of licensing operations. This position offers a unique opportunity to influence significant urban transformation while fostering a culture of equity and inclusion. If you are passionate about public service and ready to make a lasting impact, this role is for you.

Qualifications

• 10+ years experience in regulatory compliance and municipal/government experience.
• Proven leadership in managing teams in fast-paced environments.

Responsibilities

• Lead a team to ensure regulatory compliance across licensing operations.
• Oversee development and implementation of policies and procedures.

Skills

Regulatory Compliance

Leadership

Stakeholder Engagement

Conflict Resolution

Problem Solving

Public Presentation

Judgment and Discretion

Education

University Degree in a Related Field

Job description

Senior Manager, Compliance, Licensing & Enforcement

Req ID:26564
Vacancy Type: Permanent
Number of Positions:1
Closing Date: open until filled

The City of Mississauga is a mid-size North American city that outpaces all others with its global connections, vibrant communities and aspirational vision of the future. Mississauga is Canada’s sixth largest city with over 90,000 businesses and 72 fortune 500 headquarters. We are in an exciting period of significant urban transformation, full of possibilities and potential. In this key leadership role, you have the opportunity to champion world class projects and build the foundation for future opportunities that will leave a legacy for future generations.

As the Senior Manager, Compliance, Licensing and Enforcement within the Enforcement Division, you will lead a team across 4 functional areas responsible for ensuring regulatory compliance across licensing operations and enforcement activities. You will oversee the development and implementation of policies, procedures, and risk-based frameworks to maintain compliance with applicable by-laws. This role requires strategic leadership, stakeholder engagement, and the ability to manage complex investigations and licensing processes. You will also provide expert guidance to internal teams and external partners while driving continuous improvement in regulatory practices.

Duties and Responsibilities

• The role leads and creates operational policy and business planning for its area(s) primarily through updating existing bylaws and creating net new bylaws.
• Collaborate with regulatory bodies, government agencies and internal departments to maintain effective communication and resolve compliance-related issues.
• Oversee and manage the preparation of written materials, e.g. Corporate Reports, project/pilot submissions and discussion papers related to the C&E program and service delivery mandate.
• Leads the branches performance metrics and data collection, as it pertains to caseloads, emerging trends, orders issued, legislation enforcement results (complaints investigated, orders issued, APS, Part I and Part III charges, and convictions, etc.) and financial reporting.

Property Standards, Investigations & Enforcement

• Provide business guidance to Managers, Supervisors and teams ensuring effective deployment of investigative and enforcement resources to meet case load pressures and emerging trends/issues.
• Oversee the front-facing public counter service, which services 6000+ residents and business owners annually.
• Benchmarking with other jurisdictions for any future changes to the area’s design and working cross functionally within the city to ensure bylaws are properly enforced.

Specialized Housing Enforcement

• Provide leadership to the following programs*: Rental Standards Program (formerly MARC), Short Term Accommodation Program, Direct Enforcement Program (e.g. repeat offenders), Renovictions Program, Basement Apartments/ADUs Program, Lodging/Rooming House Program.
• Development and implementation of annual proactive strategies for enforcement operations using risk-based matrix for the Proactive Property Standards Program.
• Development of comprehensive media outreach plans for contentious issues, in collaboration with Strategic Communications & delivering interview and SMEs to TV, radio and print media.

Licensing, Permits & Regulatory Services

• Oversee, licenses and permits processed by dedicated clerks/analysts across all units (i.e. PSIE, SHE & BCE) and cross training of the team to provide improved customer service to residents.
• Manage the expansion of contract management and financial reporting for the Charity Gaming Program.
• Implementation and delivery of the Division’s Online Business Licensing Program.

By-law, Compliance & Enforcement

• Responsible for 24/7/365 enforcement of the by-laws relating to the mobile licensing industry, such as taxicabs, limousines, airport vehicles, refreshment carts/vehicles, ice cream trucks, driving school vehicles, special events, parking lots and Transportation Network Companies (e.g. Uber/Lyft).
• Input strategic business decisions to operationalize strategy for units reporting to the role.
• Provide strategic advice to senior leadership on C&E initiatives and operational issues and supports the Director, Enforcement at briefings on key initiatives requiring approval.
• Responsible for drafting new bylaws and working cross functionally with Legal and other areas of the City to enforce bylaws.
• Utilizes subject matter expertise to interpret bylaws including how to enforce or revise which demonstrating specialized judgement for complex situations and potential outcomes.
• Enforcement of the following by-laws, including but not limited to: Adult Entertainment Establishment Licensing By-law, Fireworks Licensing and Use By-law, Nuisance Gathering By-law, Noise Control By-law, Nuisance Lighting By-law, Transportation Network Company By-law and Vehicle Licensing By-law.

Skills and Qualifications

• 10+ years experience in the field of regulatory compliance.
• Municipal / Government experience, law enforcement, working with other regulatory offices (police, CFIA, BIAs, etc.).
• University degree in a related field.
• Experience in leading and managing teams in a highly fast-paced working environment.
• Experience working with elected officials when dealing with complex and/or contentious issues, demonstrating an understanding of the political environment.
• Proven track record of displaying sound judgement and tact in public forums, excellent problem solving and conflict resolution skills.
• Has formed, developed and led highly effective, professional, motivated and engaged and collaborative teams.
• Outstanding skills in influence and persuasion and the ability to exercise diplomacy and discretion in all relationships and interactions.
• Excellent presentation skills and ability to summarize to brief the Director on potential contentious issues prepare briefing notes, information notes and report on C&E issues and deliverables.
• Oversee and prepare overall budget of $12M+ and work cross functionally with Finance to implement, forecast and track inputs.
• Subject Matter Expertise and ability to conduct risk analysis for deliverables that impact achievement of program commitments.

Hourly Rate/Salary:$ 157,986.00 - $ 210,644.00
Hours of Work:35
Work Location:Mavis North, Enforcement/C Stor
Department/Division/Section:CPS/Corporate Services Dept, CPS/Enforcement Division, Enforcement Division
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.