Senior Manager – Commercial Digitization Product Strategy

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto seeks a Senior Manager for Commercial Digitization Product Strategy. This role involves leading commercial digitization efforts, collaborating with various teams to define strategies, and ensuring exemplary client and advisor experiences. The ideal candidate has over 3 years of consulting or transformation experience, with strong analytical and communication skills. The position offers competitive compensation and benefits, fostering a supportive and innovative work environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching and development opportunities

Qualifications

• 3+ years’ experience in consulting, strategic initiatives or transformation programs.
• Experience developing technology and/or business strategy.
• Strong analytical, communication, presentation and facilitation skills.

Responsibilities

• Define and deliver strategies for commercial digital banking experiences.
• Work with business partners to define digital banking strategies.
• Leverage customer insights and market trends for banking strategies.

Skills

Organizing

Prioritizing

Multi-tasking

Analytical skills

Communication

Presentation

Facilitation

Growth mindset

Job description

Overview

Senior Manager, Commercial Digitization Product Strategy — you will lead and support commercial digitization efforts, working cross functionally to define channel and product strategies to enable the future state vision of Commercial Banking, ensuring alignment to Digital and Personal Distribution goals. You will be responsible for strategy development, business casing, risk assessments and reviews, roadmap identification and prioritization to inform the execution efforts of an agile team. By collaborating with Commercial Channels, Commercial Banking, and Digital and Personal Distribution, you will contribute to delivering on Commercial Banking strategies and commitments, while improving the client and advisor experience. In Commercial Digitization, you will focus on strategies and transformation related efforts for business banking clients ranging from small businesses to large corporations; the day to day experience of the employees who support those companies through our digital banking experiences; and the employee experience for those at RBC who work closely with our Commercial Banking clients, to provide service, support and ongoing relationship management.

Responsibilities

• Strategy Development: Define and deliver forward-thinking strategies for commercial digital banking experiences, features and products, leveraging competitive insights, current and future state gap analysis, macro and micro economic forces of change, to establish a path to the future state, enabling both near term and horizon planning efforts
• Cross-functional Collaboration: Work with business partners across Commercial Banking, Operations, Technology, Risk/Compliance, Marketing and Enablement teams to define digital banking strategies and experiences, as well as prioritization and alignment
• Customer-Centric Approach: Leverage customer insights, behavioral data, and market trends to ensure commercial digital banking strategies meet and exceed customer expectations and create a frictionless and delightful banking experience
• Innovation & Market Opportunities: Stay ahead of digital banking trends and identify new market opportunities to enhance digital distribution strategies and reach new customer segments
• Regulatory & Compliance Oversight: Ensure the latest changes to regulations and compliance impacting commercial banking digital experiences are incorporated into strategy development and prioritization efforts

Must-have

• 3+ years’ experience in consulting, strategic initiatives or transformation programs
• Experience developing technology and/or business strategy
• Excellent aptitude for organizing, prioritizing and multi-tasking to meet conflicting demands
• Willingness to challenge the status quo, think outside the box, and identify improvement opportunities
• Strong analytical, communication, presentation and facilitation skills
• Proven ability to deal with complexity and ambiguity, and demonstrated capability to lead and collaborate effectively in cross-functional partnerships
• Growth mindset, with a relentless appetite to learn, be challenged and develop new skills

Nice-to-have

• Knowledge of Commercial Banking and/ or Digital Product Strategy
• Experience with Program Management and/or Business Agility principles

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high-performing teams

Job Skills

Engineering - MFG, Long Term Planning, Manufacturing, Operational Delivery, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales

Additional Job Details

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-16
• Application Deadline: 2025-10-03
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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