Senior Manager Claims & Cost Containment

AXA Partners; Montreal; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Annual performance-based bonus up to 10%

20-25 days annual leave

Medical, Dental, Vision and Life Insurance

401(k) Pension Plan & Employer match

Education Reimbursement

Paid Parental Leave

Job summary

AXA Partners is seeking a Director of TPA and Cost Containment in Montreal, Canada. This role involves overseeing strategic direction and operational excellence in travel and medical claims. You will lead various teams while managing outsourced operations and ensuring quality standards. Candidates should have 8+ years of management experience in the insurance sector, excellent leadership and relationship management skills, and familiarity with Lean methodologies. The position offers a salary of $90K - $110K and includes a hybrid work model, medical benefits, and annual leave.

Qualifications

• At least 8 years of management experience.
• Minimum of 5 years in direct client interaction within the insurance or assistance industry.
• Proven success managing Profit & Loss.

Responsibilities

• Oversee the strategic direction of Travel and Medical TPA activities.
• Lead a team of department managers and over 50 staff.
• Develop and execute business plans and budgets.

Skills

Leadership skills

Relationship management

Change management

Process improvement methodologies

Education

Bachelor's degree in business or related field

Advanced degree or insurance certifications

Tools

Microsoft Office Suite

Job description

Join AXA Partners as the Director of TPA and Cost Containment – Lead Innovation and Excellence in Travel & Medical Claims!

What You’ll Be Doing

• Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions.
• Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture.
• Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth.
• Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies.
• Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities.
• Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations.
• Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies.
• Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning.

What You’ll Bring

• Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus.
• At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry.
• Proven success managing Profit & Loss and leading cross-functional teams in a global environment.
• Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
• Deep knowledge of claims processes, cost containment, and TPA business operations.
• Experience implementing Lean or similar process improvement methodologies to drive efficiency.
• Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners.
• Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred.

What we offer

• Salary range: $90K - $110K based on experience.
• Annual Company & Performance based discretionary Bonus up to 10%.
• 20 days Annual Leave (rising to 25 days based on length of service).
• 8 Paid Company Holidays.
• Medical, Dental, Vision and Life Insurance.
• HSA, FSA and HRA available + Employer Contribution.
• 401(k) Pension Plan & Employer match.
• Paid Parental Leave.
• Education Reimbursement.
• Hybrid Work - 3 days in the office per week.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail].