Senior Manager Claims & Cost Containment

AXA; Montreal; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Salary range 90K-110K CAD

Annual discretionary bonus up to 10%

20 days annual leave (rising to 25)

8 paid holidays

Medical/Dental/Vision/Life Insurance

HSA/FSA/HRA + employer contribution

401(k) pension plan + employer match

Parental leave

Education reimbursement

Hybrid work – 3 days in office

Benefits information link

Job summary

AXA Partners in Canada seeks a Director of TPA and Cost Containment to lead Travel and Medical claims outsourcing, including offshoring, and to drive Lean improvements across operations. You will supervise 4 department managers and influence a 50+ staff network, shaping strategy and budgets in line with AXA's global transformation.

The ideal candidate has 8+ years of management experience, 5+ years in direct client interaction within insurance/assistance, proven P&L leadership, and strong

Qualifications

• Minimum 8 years of management experience.
• At least 5 years in direct client interaction in insurance/assistance.
• Proven P&L management and cross-functional leadership in a global setting.
• Strong leadership to mentor and develop high-performing teams.
• Deep knowledge of claims processes, cost containment, and TPA operations.
• Experience driving Lean/process improvements to boost efficiency.

Responsibilities

• Oversee strategic direction and operations for Travel and Medical TPA activities.
• Lead a team of 4 managers and indirectly manage 50+ staff.
• Develop and execute business plans and budgets aligned with AXA transformation.
• Drive change management and Lean initiatives to raise productivity and service quality.
• Build relationships with clients, intermediaries, and partners for new opportunities.
• Manage outsourced claims operations ensuring quality and timely escalations.
• Lead talent development and transformational projects to enhance capabilities.
• Support feasibility studies and operational planning for new ventures.

Skills

Leadership

Lean methodologies

Relationship management

Cross-functional teams

P&L management

Client interaction

Education

Bachelor's degree in business or related field

Advanced degree or insurance certifications

Tools

Microsoft Office Suite

Workforce management

Job description

Join AXA Partners as the Director of TPA and Cost Containment – Lead Innovation and Excellence in Travel & Medical Claims!

What you’ll be doing:

• Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions.
• Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture.
• Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth.
• Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies.
• Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities.
• Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations.
• Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies.
• Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning.

What you’ll bring:

• Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus.
• At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry.
• Proven success managing Profit & Loss and leading cross-functional teams in a global environment.
• Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
• Deep knowledge of claims processes, cost containment, and TPA business operations.
• Experience implementing Lean or similar process improvement methodologies to drive efficiency.
• Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners.
• Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred.

What we offer: (only United States) For Canada to be provided during the interview process

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Salary range: $90K - $110K based on experience
• Annual Company & Performance based discretionary Bonus up to 10%
• 20 days Annual Leave (rising to 25 days based on length of service)
• 8 Paid Company Holidays
• Medical, Dental, Vision and Life Insurance
• HSA, FSA and HRA available + Employer Contribution
• 401(k) Pension Plan & Employer match
• Paid Parental Leave
• Education Reimbursement
• Hybrid Work - 3 days in the office per week
• For more information about benefits, https://www.careers.axapartners.com/global/en/us-benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.