Senior Manager, Business Transformation

Scotiabank; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Scotiabank in Toronto, Ontario is seeking a Senior Manager in Business Transformation to drive high-impact strategic initiatives that improve sales execution, reduce complexity, and enable technology in channels supporting Small Business growth.

You will lead multi-disciplinary teams, develop insights from data, and manage end-to-end delivery of transformational programs with senior stakeholders, aligning with risk controls and corporate strategy.

Qualifications

• Requires skills in qualitative and quantitative analysis, research and insight development, project management and execution, problem solving, change management and communications, and relationship management.

Responsibilities

• Leads and drives a customer-focused culture across the team to deepen client relationships by leveraging broader Bank relationships, systems and knowledge.
• Collaborates with various teams to draw insights from data sources to inform strategy, priorities, and decisions.
• Develops and maintains competitive frameworks to enable senior leadership decisions on the competitor landscape.
• Supports the PMO function and oversight of a portfolio of transformational projects for Small Business Canadian Banking.
• Supports communication and change management efforts to embed transformational changes and processes.
• Designs and executes cross-channel initiatives addressing business issues and reducing barriers to customer advice and service.

Skills

Qualitative analysis

Quantitative analysis

Project management

Change management

Communication

Relationship management

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title: Senior Manager, Business Transformation

Requisition ID: 271525 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Senior Manager, Small Business Transformation & Strategic Initiatives is responsible for working with the Director, Transformation & Strategic Initiatives to support the development and execution of key high impact strategic initiatives to improve sales execution, reduce complexity and improve enabling technology and tools in channels to support the growth and profitability of the Small Business segment.

Is this role right for you? In this role, you will:

• Leads and drives a customer-focused culture across the team to deepen client relationships by leveraging broader Bank relationships, systems and knowledge
• Collaborates with various teams to draw insights from various data sources to deliver information and recommendations to inform strategy, future priorities, and decisions
• Conducts research (internal/external) to develop subject matter expertise on priority initiatives, including competitor strategies, industry best practices, and tactics employed in other industries
• Develop and maintain an up to date competitive framework that allows the Small Business executive team the ability to make informed decisions as it relates to the competitor landscape
• Supports the PMO function and the oversight and development of a portfolio of transformational projects for Small Business Canadian Banking which will include working closely with key stakeholders and seeking alignment from senior management on project deliverables and timelines
• Supports communication and change management efforts to embed transformational changes, processes, and procedure, disciplines and systems within the network
• Supports the design, development and execution of complex customer centric, cross-channel initiatives that address specific business, process or organizational issues and reduce barriers to effective customer advice, solutions, and service across channels by:
  • Partnering with stakeholders and relevant functions and teams to plan the end-to-end delivery of initiatives in channels
  • Leading and managing multiple project work streams, including problem solving and working sessions with cross-functional team members and subject matter experts
  • Contributing to the development of initiative success measures and reporting to track progress
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Requires skills in qualitative and quantitative analysis, research and insight development, project management and execution, problem solving, change management and communications, and relationship management, as the outputs of different stakeholders for which the incumbent has no direct influence over will be considered as part of their success measures
• This position works closely with multiple stakeholders and senior leaders, including retail banking product and distribution teams, finance, Retail strategy, enterprise productivity, and others, therefore must be professional with the ability to build and maintain collaborative relationships
• Required to manage competing priorities and influence multiple stakeholders at various levels
• Required to monitor progress against key performance indicators for strategic initiatives
• The Senior Manager will negotiate priorities with the Director and is expected to independently manage his/her own time in relation to meeting goals.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Quantitative Analyst, Change Management, Project Manager, Relationship Manager, Research, Data, Management, Technology, Customer Service